Patricia Dekle
Jacksonville,FL
Summary
Dynamic Supervisory Collection Representative at the IRS, skilled in regulatory compliance and team management. Successfully enhanced employee performance through targeted training and quality control measures, fostering a cohesive work environment. Proven ability to analyze data for strategic improvements while maintaining strong relationships through effective conflict resolution and communication.
Overview
31
31
years of professional experience
Work History
Supervisory Collection Representative
Internal Revenue Service, IRS
Jacksonville, FL
10.1993 - Current
- Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily workloads and workflow for smooth operations.
- Implemented quality control measures to uphold company standards.
- Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Utilized project management software to track team tasks, deadlines, and accomplishments.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led regular team meetings to communicate current business trends and relevant updates.
- Recruited and trained new employees to meet job requirements.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Analyzed team performance data to identify areas for improvement and implement corrective actions.
- Delegated work assignments and prioritized tasks.
Skills
- Regulatory compliance
- Employee training
- Quality control
- Team management
- Performance analysis
- Project management
- Customer service
- Virtual communication
- Data analysis
- Goal setting
- Work delegation
- Conflict resolution
- Team building
- Problem solving
- Payment arrangements
- Goal oriented
- New hire training
- Delinquency prevention
- Team oversight
- Finance
- History research
- Strong negotiation skills
- Active listening
- Account review
- Risk management
- Collections
- Call center background
Timeline
Supervisory Collection Representative
Internal Revenue Service, IRS
10.1993 - Current
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