Summary
Overview
Work History
Education
Skills
Timeline
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Patricia De Leon

Elgin,IL

Summary

Driven Account Manager with a proven track record at Byrider, enhancing financial health through successful collections and customer service excellence. Skilled in account management and relationship building, I exceeded monthly targets and reduced overdue accounts, leveraging teamwork and innovative strategies. Achieved significant improvements in cash flow and client satisfaction, demonstrating both hard and soft skills essential for business development.

Overview

13
13
years of professional experience

Work History

Account Manager

Byrider
09.2019 - Current
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
  • Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
  • Maintained up-to-date knowledge of industry trends and developments, applying new approaches as needed to improve overall collections performance.
  • Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
  • Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Oversaw daily posting of payments to customer accounts.
  • Created daily and weekly cash reports for accounting management.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Manager

Cash Srore
08.2017 - 08.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up, stored and updated customer files, department records and regulatory paperwork.

Location Manager

USA Pay Day Loans
04.2011 - 10.2014
  • Implemented automated reminder systems that contributed to a decrease in past due invoices.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
  • Oversaw daily posting of payments to customer accounts.
  • Created daily and weekly cash reports for accounting management.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Documented interactions in computer database and updated information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Investigated customer credit references and approved credit lines.

Education

General

Wells Community Acadamy
Chicago, IL

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Goals and performance

Business Development

  • Relationship building and management
  • Goal-Oriented

Timeline

Account Manager

Byrider
09.2019 - Current

Manager

Cash Srore
08.2017 - 08.2019

Location Manager

USA Pay Day Loans
04.2011 - 10.2014

General

Wells Community Acadamy

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Patricia De Leon