Patricia Del Real
Chicago,IL
Summary
Dynamic leader with proven expertise in staff training and development, honed as a Waitress/Bartender Supervisor at Las Palmas and Server Manager at Excalibur Bar and Grill. Excelled in fostering customer satisfaction and maintaining high service standards. Skilled in cash handling and promoting a positive, professional workplace. Achieved significant improvements in team efficiency and customer service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress/Bartender Supervisor
Las Palmas
2020.02 - 2024.11
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server Manager
Excalibur Bar and Grill
2017.07 - 2019.01
- Trained servers on How to handle customers and upkeep a positive attitude.
- Ensured a clean work area
- Hire qualified workers
Education
GED -
Olive-Harvey College
10001 S Woodlawn Ave, Chicago, IL 60628Skills
- Cash handling
- Positive and professional
- Customer service
- Staff training and development
- Goal setting
- Attention to detail
- Customer satisfaction
Certification
State Food Safety Handlers Card
On-Premise BASSET Alcohol Certification
Timeline
Waitress/Bartender Supervisor
Las Palmas
2020.02 - 2024.11
Server Manager
Excalibur Bar and Grill
2017.07 - 2019.01
GED -
Olive-Harvey College