Patricia Dennis
Walmart
Loganville,Georgia
27
years of professional experience
Dedicated and results-driven professional with extensive experience in customer service, team management, and business operations. Adept at troubleshooting problems, implementing policies, and fostering positive relationships to exceed organizational goals. Excellent communicator with a strong background in financial management and business administration.
Work History
Asset Protection Associate
5 Months- Monitored retail store sales floor for theft, safety, and suspicious activity.
- Reviewed security camera footage for shoplifting and internal loss incidents.
- Patrolled store aisles, entrances, and back room during daily operations.
- Documented incident reports and loss prevention cases for store management.
- Detained suspected shoplifters following company policy and local procedures.
- Coordinated with store leadership on safety concerns and asset protection alerts.
- Inspected doors, alarms, and merchandise protection devices for proper function.
- Communicated with police and security teams regarding retail theft investigations.
- Prepared detailed reports outlining the facts surrounding each case investigated.
- Provided security for high-value merchandise by patrolling areas on foot or using CCTV systems.
- Reviewed sales receipts daily for accuracy and irregularities.
- Investigated cases of internal and external theft, fraud, and shoplifting.
- Developed strategies for deterring shoplifting and other forms of theft.
- Maintained a detailed log of all incidents that occurred during shift hours.
- Assisted in the apprehension of shoplifters and apprehended suspected criminals when necessary.
- Enforced company policies related to asset protection.
Cashier Team Lead
1 Year- Coached Walmart associates on sales floor standards and customer service practices.
- Monitored Walmart merchandising and zoning to maintain clean, organized departments.
- Supported Walmart team leads with daily task planning and shift coverage.
Coach / Assistant Manager - Homelines and Apparel
3 Months- Managed daily operations, led associates, and optimized merchandising strategies to improve store performance. Oversaw inventory, collaborated with vendors, and executed promotional initiatives to drive sales and elevate customer experience. Supported department budgeting and expense control while facilitating staff development initiatives.
- Coached Walmart associates on salesfloor standards and customer service expectations.
- Led Walmart store operations through daily task assignments and workflow coordination.
- Trained associates on stocking, zoning, and merchandising procedures.
Coach / Assistant Manager - Consumables and Fresh
8 Months- Managed department operations to ensure product availability, freshness, and quality, enhancing customer satisfaction. Led teams to achieve sales targets through effective merchandising strategies and strict compliance with health and safety regulations. Analyzed sales data to optimize inventory and promotional planning, contributing to improved sales performance.
Academy Coach
1 Year- Developed and led training programs to enhance employee skills and store operations. Focused on business transformation, labor relations, and management training. Supported leadership development initiatives and store efficiency improvements.
- Coached Walmart associates on Academy training and role expectations.
- Delivered onboarding sessions for new hires across store departments.
- Monitored training completion in Walmart learning systems.
Coach
1 Year 2 Months- Oversaw Fresh/Consumables operations to maintain customer satisfaction and food safety standards. Managed front-end operations and self-checkout systems while training associates. Supervised team of 30+, coordinating hiring and scheduling efforts.
- Led Walmart store associates through daily operations and service standards.
- Coached team members on safety, attendance, and performance expectations.
- Reviewed merchandising displays and maintained Walmart floor presentation.
Apparel Team Lead
8 Months- Directed merchandise presentation, inventory control, and customer service to elevate customer experience and drive sales. Managed team of 12+ associates, enhancing sales and streamlining processes to improve operational efficiency.
- Supervised apparel associates on Walmart sales floor and fitting room coverage.
- Coordinated freight processing, stocking, and replenishment across apparel departments.
- Maintained Walmart merchandise presentation, zoning, and modular execution.
Vision Center Manager
8 Years 6 Months- Led optical operations, driving sales growth from $370,000 to nearly $1 million. Supervised staff and managed inventory while ensuring compliance with insurance processing to enhance operational effectiveness. Achieved recognition as Vision Center of the Year (2018) and Vision Center Manager of the Year (2019) for outstanding performance.
- Managed Vision Center operations within Walmart retail environment.
- Scheduled patient appointments and coordinated optometry services.
- Supervised optical associates and guided daily customer service.
Complex Supercenter Assistant Manager
5 Years- Oversaw multiple departments to drive sales growth and maintain operational excellence.
- Supervised Walmart store operations across sales floor, stockroom, and checkout areas.
- Scheduled associates to support staffing needs and daily department coverage.
- Coached team members on customer service and store policies.
Department Manager
1 Year- Coordinated seasonal merchandise planning and controlled inventory to align stock levels with customer demand.
- Managed Walmart department associates and daily sales floor operations.
- Trained associates on merchandising, zoning, and customer service standards.
- Monitored inventory levels and adjusted replenishment for department presentation.
Office Assistant
5 Years- Managed office inventory, lease contracts, and financial reporting to ensure smooth operations. Performed data analysis for property valuation to support informed decision-making.
- Supported management office with daily administrative and clerical tasks.
- Answered phone calls and routed tenant inquiries to proper staff.
- Prepared correspondence, notices, and office documents for property operations.
Floor Manager
4 Years- Supervised clubhouse operations, managed staff, and coordinated events to enhance guest experience. Directed pricing strategies for food and beverages to optimize revenue and attract clientele.
- Managed dining room operations at Bradenon Yacht Club during peak service hours.
- Supervised floor staff, assigning sections and coordinating smooth guest service.
- Trained servers on club standards, etiquette, and member-facing service.
Education
- Business Administration
Skills
Business Development | Financial Management | Policy Implementation | Employee Training and Development
Operational Efficiency | Retail Operations | Customer Experience Enhancement | Inventory Management
Retail operations
Inventory management
Merchandising strategy
Sales forecasting
Timeline
Asset Protection Associate
Walmart
05.2026 - CurrentRead More
Cashier Team Lead
Walmart
05.2025 - 05.2026Read More
Coach / Assistant Manager - Homelines and Apparel
Walmart
02.2025 - 05.2025Read More
Coach / Assistant Manager - Consumables and Fresh
Walmart
06.2024 - 02.2025Read More
Academy Coach
Walmart
06.2023 - 06.2024Read More
Coach
Walmart
04.2022 - 06.2023Read More
Apparel Team Lead
Walmart
08.2021 - 04.2022Read More
Vision Center Manager
Walmart
02.2013 - 08.2021Read More
Complex Supercenter Assistant Manager
Walmart
01.2008 - 01.2013Read More
Department Manager
Walmart
01.2007 - 01.2008Read More
Office Assistant
Mills Management
01.2003 - 01.2008Read More
Floor Manager
Bradenon Yacht Club
01.2000 - 01.2004Read More
Mynderse Academy
from Business Administration
06.1983Read More