Summary
Overview
Work History
Education
Projects
Accomplishments
Timeline
Generic
Patricia Deshields

Patricia Deshields

Charlotte,North Carolina

Summary

  • Motivated Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
  • People-oriented Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
  • Dedicated Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
  • Positive and upbeat soul who is knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
Charlotte, NC
12.2019 - Current
  • I am responsible for maintaining and running a floor of baristas as well as taking care of any customer service needs
  • I manage cash, inventory and ordering, relations, and the store location on a daily basis
  • I am trusted to make sure all needs and jobs are fulfilled and the day flows smoothly.
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Served as a role model for other employees by demonstrating professional behavior at all times.

Clinical Intern

Brave Step
Charlotte, NC
03.2023 - 03.2024
  • Collaborated with other community agencies to coordinate care for clients.
  • Organized and facilitated peer group sessions.
  • Maintained accurate records on all client interactions and progress notes.
  • Participated in weekly team meetings to review cases.
  • Identified resources available in the community to assist clients with meeting their goals.
  • Maintained accurate confidential patient documentation and records in organization databases to prevent data compromise and comply with HIPAA regulations.
  • Educated clients about different forms of assistance available within the community.
  • Provided emotional support to clients who are struggling with mental health issues.
  • Organized therapeutic and holistic community events.

Education

Bachelor of Science - Counseling And Applied Psychological Sciences

Arizona State University
Tempe, AZ
08-2024

High School Diploma with Honors - Focus in Psychology

Cato Middle College High School
Charlotte, NC
05.2022

Associates in the Arts - Focus In Psychology

Central Piedmont Community College
Charlotte, NC
05.2022

Projects

  • Community Support Program [August 2023-Present]

While interning at Brave Step, an organization that gives voices and therapy to women who are survivors of sexual assault and violence, I created a program to help our clients to connect with resources, services, or communities to support them on their healing journey. We helped find therapists, transportation, medical services, or support groups tailored to their needs, as well as values. We had great success with this program, and it is a program that is still currently being utilized and expanded on.

  • Samaritan's Shoes [September 2022-December, 2022]

Samaritan's Shoes was a program I collaborated with one of my peers on in conjunction with Samaritian's Purse, who give clothes, books, and other household and personal items to people in need. Samaritan's shoes focused on collecting the item that is least donated, which is shoes. We collected over twenty thousand pairs of shoes in December from all over North Carolina, and were able to provide all age groups with shoes for Christmas, and the upcoming year.

  • Heaven's Haven [September, 2022-September 2023]

Heaven's Haven was a program I co-founded with one of my peers in remembrance of our friend Heaven, who passed from a fatal car accident due to a drunk driver. Our program aimed to provide information and resources to K-8 students on alcohol and substance abuse, as well as the dangers of driving under the influence. We spoke at thirty schools within North Carolina over the span of a year.

Accomplishments

  • Hug-a-Roo [2020-2023]

Hug-a-Roo aimes to provide new stuffed animals to children who have experienced a life-threatening illness, traumatic event or are at risk. I volunteered with this organization and developed communication, as well as organization skills and learned the value of empathy and care.

  • Grier Gardens [2021-2023]

I volunteered at Grier Gardens as a leader for students who were doing gardening or hydroponics as a part of their class or as an afterschool volunteer activity. We developed and fostered our gardening and communication skills.

Timeline

Clinical Intern

Brave Step
03.2023 - 03.2024

Shift Supervisor

Starbucks
12.2019 - Current

Bachelor of Science - Counseling And Applied Psychological Sciences

Arizona State University

High School Diploma with Honors - Focus in Psychology

Cato Middle College High School

Associates in the Arts - Focus In Psychology

Central Piedmont Community College
Patricia Deshields