Summary
Overview
Work History
Education
Timeline
Generic

Patricia Donley

Norristown,PA

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

41
41
years of professional experience

Work History

Bank Teller

Bank of America
12.2004 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Sold and cross-sold bank products to new and existing customers.
  • Reconciled cash drawer and resolved discrepancies.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Bank Teller

First Union National Bank
07.2000 - 09.2004
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Customer Service Representative

Giant Food Stores
01.1995 - 04.2000
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Assistant Manager

Mc Donald's
09.1984 - 10.1994
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Norristown High
Norristown, PA

Timeline

Bank Teller

Bank of America
12.2004 - Current

Bank Teller

First Union National Bank
07.2000 - 09.2004

Customer Service Representative

Giant Food Stores
01.1995 - 04.2000

Assistant Manager

Mc Donald's
09.1984 - 10.1994

Norristown High

Similar Profiles

CREATE PROFILE
Patricia Donley