Patricia Donnell
Cape Neddick,ME
Summary
Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Hardworking, flexible, and committed to leaving guests with an amazing and lasting impression.
Overview
29
29
years of professional experience
Work History
Motel Front Desk Clerk
Wells-Ogunquit Resort Motel
05.2021 - 10.2023
- Promoted a positive atmosphere by engaging in friendly interactions with guests upon arrival and check-in.
- Maintained accurate records of guest reservations, payments, and room assignments to ensure seamless experiences.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Developed a strong rapport with repeat clientele and maintained positive relationships with new guests.
- Handled high-pressure situations calmly and effectively, resolving any issues that arose.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Arranged morning continental breakfast including opening and set up, preparing food items, overseeing guests requests and bi-weekly ordering of supplies.
Retail Store Manager
Irving Oil/CircleK
01.1995 - 06.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build long lasting relationships using strong issue resolution and dynamic communication skills.
- Supervised guests at front counter, answering questions regarding products.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Timeline
Motel Front Desk Clerk
Wells-Ogunquit Resort Motel
05.2021 - 10.2023
Retail Store Manager
Irving Oil/CircleK
01.1995 - 06.2018
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