Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Patricia Du Plooy

Patricia Du Plooy

Tucson,AZ

Summary

Talented Floral Designer accustomed to overseeing and executing unique creations, including centerpieces, bouquets and arrangements. Highly communicative employee with expertise helping customers execute floral visions. Creative individual with extensive understanding of plants and flowers. Energetic Floral Designer brings complex design ideas to fruition, exceeding client expectations. Specialist in special events such as banquets, weddings and corporate dinners. Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Floral Designer

Flower Market
Hendersonville , NC
09.2020 - 10.2023
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Prepared potted plants and bouquets based on customer requirements.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Passionate about learning and committed to continual improvement.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Account Manager

PrintGlobe
Austin , TX
01.2020 - 03.2020
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Developed and implemented strategies to increase client retention.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.

Travel Consultant

Rico Tours
Austin , TX
09.2018 - 10.2019
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
  • Collected, handled and documented payments for travel services and associated feels.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

General Manager

Du Plooy Travel
Austin , Texas
10.2011 - 09.2019
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.

Reservations Manager

Du Plooy’s Jungle Lodge ( Now Sweet Songs)
Austin , Texas
09.2007 - 08.2018
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Maintained awareness of types of rooms available in different resort locations.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Provided customers with information about availability and pricing.

Owner/Operator

Cafe Sol
San Ignacio , Belize
09.2000 - 09.2005
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.

Education

A Levels - English, European History, Sociology

Westminster College
London,England
09.1992 - 06.1993

Bachelor Of Science - Education of Individuals in Elementary Special Education Programs

St Mary’s
Twickenham, London
09.1993 - 07.1994

Skills

Floral shop assistance

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Certification

Certified Yoga Instructor

Interests

Cooking

Outdoor activities

Travel

Timeline

Floral Designer

Flower Market
09.2020 - 10.2023

Account Manager

PrintGlobe
01.2020 - 03.2020

Travel Consultant

Rico Tours
09.2018 - 10.2019

General Manager

Du Plooy Travel
10.2011 - 09.2019

Reservations Manager

Du Plooy’s Jungle Lodge ( Now Sweet Songs)
09.2007 - 08.2018

Owner/Operator

Cafe Sol
09.2000 - 09.2005

Bachelor Of Science - Education of Individuals in Elementary Special Education Programs

St Mary’s
09.1993 - 07.1994

A Levels - English, European History, Sociology

Westminster College
09.1992 - 06.1993

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Patricia Du Plooy