Knowledgeable and dedicated professional with extensive customer service, administrative, and retail experience. Seeking to use my experience and skills to ensure customer satisfaction and positively impact company success.
Overview
26
26
years of professional experience
Work History
Administrative Support (Various Departments)
Black Hawk College
05.1997 - Current
Provide front-line customer service to students, prospective students, faculty and staff
Respond to inquiries, explaining College and departmental policies and procedures
Work cooperatively with co-workers and other departments to accomplish goals and meet deadlines
Manage paper and electronic filing systems
Maintain databases, keeping information accurate and up to date
Compose and prepare correspondence
Coordinate meetings, and prepare agendas and minutes
Plan and oversee special events
Process payments and donations, preparing deposits
Maintain confidentiality of students and donors
Sales Associate
Dillard's
04.2008 - 11.2010
Assisted customers in women's clothing and shoe department, recommending items based on customers' needs
Engaged with customers to build rapport and loyalty, and ensure a positive shopping experience
Maintained organization and presentation of department, fitting rooms, and stockrooms
Brought new merchandise to sales floor, arranging merchandise and creating visual displays according to company procedures and standards
Accurately processed POS transactions
Managed returns, exchanges and refunds in accordance with store policy
Promoted benefits of Dillard's charge accounts
Education
Associate of Applied Science - General Occupational & Technical Studies
Black Hawk College
Moline, IL
05.2014
Skills
Customer Service
Communication
Organization
Prioritization
Multitasking
Working with Diverse Populations
Languages
Spanish
Elementary
Timeline
Sales Associate
Dillard's
04.2008 - 11.2010
Administrative Support (Various Departments)
Black Hawk College
05.1997 - Current
Associate of Applied Science - General Occupational & Technical Studies
Black Hawk College
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