Patricia Durnal
Moline,Illinois
Summary
Knowledgeable and dedicated professional with extensive customer service, administrative, and retail experience. Seeking to use my experience and skills to ensure customer satisfaction and positively impact company success.
Overview
26
26
years of professional experience
Work History
Administrative Support (Various Departments)
Black Hawk College
05.1997 - Current
- Provide front-line customer service to students, prospective students, faculty and staff
- Respond to inquiries, explaining College and departmental policies and procedures
- Work cooperatively with co-workers and other departments to accomplish goals and meet deadlines
- Manage paper and electronic filing systems
- Maintain databases, keeping information accurate and up to date
- Compose and prepare correspondence
- Coordinate meetings, and prepare agendas and minutes
- Plan and oversee special events
- Process payments and donations, preparing deposits
- Maintain confidentiality of students and donors
Sales Associate
Dillard's
04.2008 - 11.2010
- Assisted customers in women's clothing and shoe department, recommending items based on customers' needs
- Engaged with customers to build rapport and loyalty, and ensure a positive shopping experience
- Maintained organization and presentation of department, fitting rooms, and stockrooms
- Brought new merchandise to sales floor, arranging merchandise and creating visual displays according to company procedures and standards
- Accurately processed POS transactions
- Managed returns, exchanges and refunds in accordance with store policy
- Promoted benefits of Dillard's charge accounts
Education
Associate of Applied Science - General Occupational & Technical Studies
Black Hawk College
Moline, IL05.2014
Skills
- Customer Service
- Communication
- Organization
- Prioritization
- Multitasking
- Working with Diverse Populations
Languages
Spanish
Elementary
Timeline
Sales Associate
Dillard's
04.2008 - 11.2010
Administrative Support (Various Departments)
Black Hawk College
05.1997 - Current
Associate of Applied Science - General Occupational & Technical Studies
Black Hawk College
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