Patricia Duval
Somerset,NJ
Summary
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
T-Mobile
04.2023 - 08.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Amazon
09.2020 - 01.2023
- Resolved customer inquiries in both English and Spanish, enhancing communication and satisfaction.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Sales Associate Manager
Forever 21
07.2017 - 03.2020
- Supervised daily operations to ensure optimal sales performance and customer satisfaction.
- Improved employee retention rates by implementing effective hiring practices, ongoing coaching, and recognition programs.
- Consistently ranked among the top-performing store locations due to exceptional staff management and sales performance.
- Resolved customer complaints effectively, ensuring a positive shopping experience and loyalty retention.
Education
High School Diploma -
North Brunswick Township High School
North BrunswickSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Microsoft outlook
- Customer relationship management (CRM)
- Document translation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
T-Mobile
04.2023 - 08.2025
Customer Service Representative
Amazon
09.2020 - 01.2023
Sales Associate Manager
Forever 21
07.2017 - 03.2020
High School Diploma -
North Brunswick Township High School