Patricia Estridge
Lower Burrell,PA
Overview
23
23
years of professional experience
Work History
Assistant Manager; Customer Service Representative
Sun RV Resorts
10.2020 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage without exceeding labor budgets
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Inventory and inspection of rental turnover.
Front Office Coordinator (Seasonal Position)
Uniontown Koa
03.2021 - 10.2021
- Improved guest relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain organized office environment.
- Lease seasonal and weekly RV/cabin rentals
RV Resort Rental Agent
Crystal Lake RV Resort
08.2018 - 05.2019
- Collected rent and security deposits to provide timely payments for #492 RV sites
- Managed multiple tasks in high-volume environment.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
Clinical Manager Worksite Health Services
UPMC Work Partners
02.2012 - 03.2016
- Property development, operational and clinical management of new clinics from ground up for multistate centers for both health system and outside companies such as Westinghouse and US Steel.
- Provide operational/clinical direction for Onsite Center program in collaboration with Medical Director
- Perform overall management staffing functions; recruit, development, disciplinary actions, scheduling of 20 Population Health Centers.
Community Relations Manager
Rehabcare/Kindred Healthcare
04.2011 - 02.2012
- Cultivated strong corporate image and identity with clear branding.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Marketed offerings and services to community.
- Enhanced community engagement by developing and executing strategic outreach initiatives.
- Mentored junior staff members to develop their skills in community outreach and project management practices.
- Established strong partnerships with local organizations for mutual benefit and increased collaboration.
- Skilled at working independently and collaboratively in team environment.
Clinical Consultant/Nexiva Specialist
BD (Becton Dickinson)
03.2001 - 04.2011
- Delivered educational presentations for healthcare professionals on relevant clinical topics, promoting knowledge sharing within the community.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
- Guided staff in clinical best practices and evidence-based methods.
- Surpassed sales budget FY10 by 23.5% for Nexiva Infusion product
Summary
Dynamic leader with a proven track record at Sun RV Resorts, adept in operations management and customer service excellence. Spearheaded strategic business growth initiatives, surpassing sales targets by 23.5% for BD's Nexiva product. Skilled in budgeting and team leadership, excel in fostering employee development and achieving financial objectives.
Education
Registered Nurse - Nursing Practice
Shadyside Hospital School of Nursing
Shadyside, PA06.1995
No Degree - Business
Point Park University
Pittsburgh, PANursing
Penn State University
New Kensington, PASkills
- Customer service
- Team leadership
- Money handling
- Time management
- Staff training and development
- Staff management
- Workload management
- Employee scheduling
- Operations management
- Project management abilities
- Budgeting and finance
- Business administration
Timeline
Front Office Coordinator (Seasonal Position)
Uniontown Koa
03.2021 - 10.2021
Assistant Manager; Customer Service Representative
Sun RV Resorts
10.2020 - 02.2024
RV Resort Rental Agent
Crystal Lake RV Resort
08.2018 - 05.2019
Clinical Manager Worksite Health Services
UPMC Work Partners
02.2012 - 03.2016
Community Relations Manager
Rehabcare/Kindred Healthcare
04.2011 - 02.2012
Clinical Consultant/Nexiva Specialist
BD (Becton Dickinson)
03.2001 - 04.2011
Registered Nurse - Nursing Practice
Shadyside Hospital School of Nursing
No Degree - Business
Point Park University
Nursing
Penn State University
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