Overview
Work History
Education
Certification
Languages
Timeline
Generic

PATRICIA FERNANDEZ

Poinciana,FL

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Advocate

Highmark Health
08.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Completed opening and closing functions to meet operational needs.

Fraud Resolution Coordinator III

Walmart.com
10.2021 - 06.2022
  • Managing and investigating fraud cases, specifically by reviewing accounts for potential fraud or returns abuse. Analyze data to identify patterns, thoroughly document cases and ensure compliance with fraud prevention regulations.

Teller

Castle Financial Services
10.2019 - 03.2020
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Assistant Director

Dominican-Canadian Chamber Of Commerce
08.2012 - 12.2014
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Coordinated events and worked on ad hoc projects.
  • Represented organization at industry conferences and events.
  • Took notes and dictation at meetings.

Education

Associate of Science - Computer Information Technology

Valencia College
Orlando, FL
08.2025

B.S. International Business -

APEC University
Santo Domingo, Dominican Republic

Technical Certificate in Logistics and Supply Chain -

APEC University
01.2013

Microsoft Office Advanced -

CETECI
01.2013

Digital Management Certificate -

SIGMATEC
01.2011

Certification

CompTIA Security+, CompTIA - November 2023

Languages

Spanish
English

Timeline

Customer Service Advocate

Highmark Health
08.2022 - Current

Fraud Resolution Coordinator III

Walmart.com
10.2021 - 06.2022

Teller

Castle Financial Services
10.2019 - 03.2020

Assistant Director

Dominican-Canadian Chamber Of Commerce
08.2012 - 12.2014

Associate of Science - Computer Information Technology

Valencia College

B.S. International Business -

APEC University

Technical Certificate in Logistics and Supply Chain -

APEC University

Microsoft Office Advanced -

CETECI

Digital Management Certificate -

SIGMATEC

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