Patricia Fields
Atlanta,GA
Summary
Dynamic Clinical Support Supervisor with extensive experience at Children's Healthcare of Atlanta, excelling in operational leadership and staff development. Proficient in Microsoft Office and Epic, I enhance workflows and improve patient experiences through effective communication and strategic oversight. Successfully managed departmental budgets, ensuring compliance and efficiency in a fast-paced environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinical Support Supervisor
Children's Healthcare of Atlanta
Atlanta, GA
01.2023 - Current
- Provide daily operational and administrative leadership to support staff and department manager.
- Supervise, coach, and evaluate support personnel, including interviewing, hiring, orientation, performance evaluations, and disciplinary actions up to and including termination.
- Manage payroll systems and maintain staff employee files for accuracy and compliance.
- Coordinate statistical reporting for departmental goal programs and track performance metrics.
- Assist with preparation, auditing, and monitoring of departmental budgets and related expenses.
- Maintain inventory of office supplies and equipment at appropriate par levels.
- Support the development and implementation of orientation programs for clinical and non-clinical staff.
- Partner with leadership to enhance workflows, improve efficiency, and ensure a positive patient and staff experience.
Operations Asst. II
Children's Healthcare of Atlanta
Atlanta, GA
11.2004 - 01.2004
- Provided day-to-day operational and administrative support, including payroll management, supply inventory, and visitor reception.
- Registered inpatient admissions and maintained patient menus, diet information, and records.
- Entered charges and physician orders into the hospital system to support accurate billing.
- Supported patient care by arranging admissions, census management, and occasional patient transport.
Bed Placement Coordinator in Patient Access
Children’s Healthcare of Atlanta
Atlanta, GA
01.1999 - 01.2000
- Managed hospital census and coordinated bed placement for EEC, Day Surgery, and direct admissions.
- Approved all in-house patient transfers and facilitated census meetings, including emergency sessions.
- Served as liaison between physicians, census directors, nursing staff, and patients to optimize patient flow.
- Conducted insurance verification and pre-certification for inpatient admissions.
Patient Access Specialist
Children’s Healthcare of Atlanta
Atlanta, GA
01.1998 - 01.1999
- Performed inpatient and outpatient registration and pre-registration.
- Conducted insurance verification and pre-certification to ensure accurate billing and compliance.
- Managed Day Surgery accounts and maintained documentation for accuracy.
- Acted as primary point of contact for patients and families, improving communication and service.
Skills
- Microsoft Office
- Teams
- Epic
- FAST
- API
- TIME
Certification
Certified Patient Accounts Representative (CPAR), State Certified
Initiatives
- The F.I.R.M. (Fun Incentives to Raise Morale)
- Inpatient Redesign Team – standardized admissions process across campuses
- A.C.T. Committee (Activities and Communication Team)
Timeline
Clinical Support Supervisor
Children's Healthcare of Atlanta
01.2023 - Current
Operations Asst. II
Children's Healthcare of Atlanta
11.2004 - 01.2004
Bed Placement Coordinator in Patient Access
Children’s Healthcare of Atlanta
01.1999 - 01.2000
Patient Access Specialist
Children’s Healthcare of Atlanta
01.1998 - 01.1999