Patricia FITZGIBBON
North Myrtle Beach,SC
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Cashier
The Spice & Tea Exchange
North Myrtle Beach, WI
05.2022 - 10.2026
- Processed cash, card, and gift transactions at The Spice & Tea Exchange register
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed cash, check, debit, and credit card payments accurately and efficiently using Point-of-Sale system.
- Collected payments and provided accurate change.
- Greeted customers and answered questions about teas, spices, and specialty blends
- Provided exceptional customer service by actively listening and engaging with patrons.
- Enhanced customer satisfaction by personalizing service for each customer.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Handled customer returns, exchanges, and payment corrections
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Restocked front-end merchandise and organized checkout displays
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Supported store cleanliness and maintained organized checkout areas
- Maintained work area and kept cash drawer organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted team members with product knowledge and customer service needs
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Organized and stocked shelves with merchandise to ensure availability for customers. with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Resolved customer complaints professionally in accordance with company policy.
- Executed additional tasks designated by management.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Enhanced customer satisfaction by personalizing service for each customer.
- Processed cash, check, debit, and credit card payments accurately and efficiently using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Bachelor of Arts - Early Childhood Education
Lehman College
Bronx, NY 09.1982 - 05.1985
Skills
- Point-of-sale operations
- Cash register operation
- Payment processing
- Credit card processing
- Cash handling expertise
- Refund processing
- Refunds and exchanges
- Cash drawer reconciliation
- Order packaging
- Inventory stocking
- Product knowledge
- Inventory restocking
- Point-of-sale system
- Sanitation procedures
- Promotions and discounts
- Customer communication
- Customer service
- Customer service excellence
- Customer assistance
- Customer relations
- Conflict resolution
- Clear communication
- Multitasking efficiency
- Time management skills
- Data entry
- Organizational growth
- Gift card handling
- Cash management
- Complex Problem-solving
- Staff
- Professionalism and courtesy
- Refunds and exchanges
- Staff
- Multitasking efficiency
Timeline
Cashier
The Spice & Tea Exchange
05.2022 - 10.2026
Bachelor of Arts - Early Childhood Education
Lehman College
09.1982 - 05.1985