Summary
Overview
Work History
Skills
Awards
Timeline
Generic

Patricia Forsness

Bullhead City,AZ

Summary

  • To acquire a position in a fast paced, well organized company
  • Over 30 years' experience in the mortgage industry processing mortgage loans within secondary market guidelines.
  • Experience handling a pipeline of 30 to 50 non-conforming purchase and refinance mortgage loans
  • Understands compliance guidelines for most mortgage loans
  • Strong attention to detail
  • Ability to multitask and handle high work volume
  • Microsoft Office (Word, Excel and Outlook) Encompass operating system

Overview

15
15
years of professional experience

Work History

True Rewards Agent

Aquarius Casino
03.2023 - 11.2023
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Resolved caller issues quickly and thoroughly.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Processed customer orders quickly and accurately for timely delivery.

Loan Processor

Caliber Home Loans
10.2016 - 07.2021
  • Process 30 to 50 loans per month
  • Process Conforming, Non-Conforming, Fha purchase, refinance and FHA streamlines, VA purchase, refinance and VA streamlines
  • Main point of contact for loan officer, borrower, escrow, title
  • Review income, assets, appraisal, Purchase contract, escrow instructions and title report prior to submitting loan to underwriting
  • Was a top performer February and March 2020.

Loan Processor

BWA Mortgage
05.2015 - 10.2016
  • Process 10 to 20 loans per month
  • Price out loans for broker
  • Process Conforming, Non - Conforming and FHA loans
  • Prepare initial disclosures package to send to the borrower
  • Main point of contact for borrower, escrow listing agent and buyer agent
  • Pre underwrite all files prior to submitting loan package to the lender
  • Responsible for the loan from intake until the loan funds.
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.

Home Service Specialist Lll

Bank of America
04.2009 - 01.2015
  • Processed 20 to 30 loans per month
  • Gathered and analyzed conditions such as income, credit, assets, title and appraisals
  • Signed off conditions that were in signing authority
  • Provided outstanding customer service
  • The main point of contact with borrowers and sales associates
  • Coordinated closing with escrow and title.

Home Service Specialist Ll

Countrywide Bank
12.2008 - 04.2009
  • Gathered and analyzed conditions such as income, credit, assets, title and appraisals
  • Signed off conditions that were in signing authority.
  • Provided outstanding customer service
  • The main point of contact with borrowers and sales associates
  • Coordinated closing with escrow and title.

Skills

  • Clear Communication
  • Organizational Skills
  • Customer Service abilities
  • Conflict Resolution

Awards

Received monthly top producer award

Timeline

True Rewards Agent

Aquarius Casino
03.2023 - 11.2023

Loan Processor

Caliber Home Loans
10.2016 - 07.2021

Loan Processor

BWA Mortgage
05.2015 - 10.2016

Home Service Specialist Lll

Bank of America
04.2009 - 01.2015

Home Service Specialist Ll

Countrywide Bank
12.2008 - 04.2009

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Patricia Forsness