Patricia Forsness
Bullhead City,AZ
Summary
- To acquire a position in a fast paced, well organized company
- Over 30 years' experience in the mortgage industry processing mortgage loans within secondary market guidelines.
- Experience handling a pipeline of 30 to 50 non-conforming purchase and refinance mortgage loans
- Understands compliance guidelines for most mortgage loans
- Strong attention to detail
- Ability to multitask and handle high work volume
- Microsoft Office (Word, Excel and Outlook) Encompass operating system
Overview
15
15
years of professional experience
Work History
True Rewards Agent
Aquarius Casino
Laughlin, NV
03.2023 - 11.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Processed customer orders quickly and accurately for timely delivery.
Loan Processor
Caliber Home Loans
Ontario
10.2016 - 07.2021
- Process 30 to 50 loans per month
- Process Conforming, Non-Conforming, Fha purchase, refinance and FHA streamlines, VA purchase, refinance and VA streamlines
- Main point of contact for loan officer, borrower, escrow, title
- Review income, assets, appraisal, Purchase contract, escrow instructions and title report prior to submitting loan to underwriting
- Was a top performer February and March 2020.
Loan Processor
BWA Mortgage
California
05.2015 - 10.2016
- Process 10 to 20 loans per month
- Price out loans for broker
- Process Conforming, Non - Conforming and FHA loans
- Prepare initial disclosures package to send to the borrower
- Main point of contact for borrower, escrow listing agent and buyer agent
- Pre underwrite all files prior to submitting loan package to the lender
- Responsible for the loan from intake until the loan funds.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Home Service Specialist Lll
Bank of America
Pasadena
04.2009 - 01.2015
- Processed 20 to 30 loans per month
- Gathered and analyzed conditions such as income, credit, assets, title and appraisals
- Signed off conditions that were in signing authority
- Provided outstanding customer service
- The main point of contact with borrowers and sales associates
- Coordinated closing with escrow and title.
Home Service Specialist Ll
Countrywide Bank
Pasadena
12.2008 - 04.2009
- Gathered and analyzed conditions such as income, credit, assets, title and appraisals
- Signed off conditions that were in signing authority.
- Provided outstanding customer service
- The main point of contact with borrowers and sales associates
- Coordinated closing with escrow and title.
Skills
- Clear Communication
- Organizational Skills
- Customer Service abilities
- Conflict Resolution
Awards
Received monthly top producer award
Timeline
True Rewards Agent
Aquarius Casino
03.2023 - 11.2023
Loan Processor
Caliber Home Loans
10.2016 - 07.2021
Loan Processor
BWA Mortgage
05.2015 - 10.2016
Home Service Specialist Lll
Bank of America
04.2009 - 01.2015
Home Service Specialist Ll
Countrywide Bank
12.2008 - 04.2009