Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patricia Fraga

Seguin,TX

Summary

Dynamic professional with a proven track record at State Farm, excelling in customer service and issue resolution. Adept at optimizing efficiency and prioritizing tasks, I foster strong relationships while ensuring customer satisfaction. A self-motivated individual, I leverage excellent communication skills to enhance service quality and drive results.

Overview

10
10
years of professional experience

Work History

Branch Manager in Training

Advance America
Seguin, Texas
03.2025 - Current
  • Managed daily operations and ensured compliance with company policies.
  • Oversaw cash handling procedures and maintained accurate financial records.
  • Developed marketing strategies to promote services within the community.
  • Fostered relationships with customers to enhance service quality and satisfaction.
  • Verified cash by balancing cash drawers and maintaining cash count records.

Uber Driver

Uber
Seguin , TX
01.2024 - Current
  • Greeted customers and provided them with information about the rideshare service.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.

Property Manager

Storage King USA
Seguin, TX
08.2021 - 01.2024
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

Property Manager

Green Light Storage
Seguin, TX
06.2017 - 08.2021
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

Customer Service Representative

State Farm
Seguin, TX
04.2015 - 06.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Seguin High School
Seguin, TX, USA
1991

Skills

  • Excellent communication skills
  • Energetic
  • Efficiency optimization
  • Prioritizing tasks
  • Issue resolution
  • Multitasking
  • Self-motivated individual
  • Data input

Accomplishments

  • Consistently maintained high customer satisfaction ratings.

Timeline

Branch Manager in Training

Advance America
03.2025 - Current

Uber Driver

Uber
01.2024 - Current

Property Manager

Storage King USA
08.2021 - 01.2024

Property Manager

Green Light Storage
06.2017 - 08.2021

Customer Service Representative

State Farm
04.2015 - 06.2017

High School Diploma -

Seguin High School

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