Patricia Franklin
Memphis,TN
Summary
To obtain a position with a company where I can maximize my management skills, and my quality assurance, program development, and training experience as well as providing excellent customer service where my experience can be utilized to improve customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Leasing Agent
Riverdale Apartments
Memphis
03.2022 - Current
- Warmly greets visitors, prospective renters, and current residents
- Taking tenants to view different properties, communicating prices and terms to clients and negotiating sales and renewals
- Ensures available and model apartments are fresh and tidy
- Conducts background and credit checks and verifies other references as directed by Leasing Manager
- Coordinates move-in dates, materials, and processes.
Automotive Lease Processor
AMERICAN CAR CENTER
Memphis
07.2022 - 03.2023
- Ensure submitted contracts and loan packages are complete, accurate and reflect proper approval authorities relative to the underlying credit decision
- Ensure accuracy of contracts by completing a quality checklist for each contract
- Communicate with Sales Managers and Management regarding the status of the loan applications being worked
- Accurately complete employment, residence or landlord, and income verification on transactions submitted for funding and point out any variance to the original decision
- Closely inspect loan package documentation for suspicious or fraudulent documentation
- Build strong working relationships with the Sales Managers and Credit Department.
Service Center Representative
Sedgwick CMS Claims
Remote
11.2021 - 07.2022
- Expedite customer service claims and application process
- Act as a customer service liaison in assisting the customers with the correct contact person to resolve problems
- Assign new claims to the appropriate claims handler
- Report absence for employee's (tardy, early out, absent).
Call Center Representative
OrthoSouth
Memphis
12.2020 - 10.2021
- Respond to incoming calls from the patients to schedule appointments and answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services.
Inventory Control Clerk
DHL SUPPLY CHAIN/Nike
Memphis
03.2018 - 01.2021
- Inventory control clerk receives and counts items in a warehouse inventory and records the data either manually or on a computer
- I also unpack and pack items and stock them on the shelving systems in a warehouse while keeping the stocked items organized and readily accessible.
Assistant Front End Manager
The Fresh Market
Germantown
05.2012 - 03.2018
- Train and monitor cashiers, build tills, open/close front end, handle customer service issues.
Caregiver
Stellar Home Care
Memphis
04.2014 - 05.2015
- Assisted elderly residents, administered medications, cleaned and changed bed linens.
Education
High school diploma -
Ridgeway High School
Memphis, TN05.2010
Skills
- Training & Development
- Inventory Control
- English
- Shift Management
- Proofreading
- Quality Assurance
- Customer service
- Program Development
- Medication Administration
- Commercial Cleaning
- Budgeting
- Management
- Curriculum development
- Kitchen management
- Order picking
- Detailing
- Creative writing
- Shift management (7 years)
- Culinary experience
- Food safety
- Tutoring
- Copywriting
Certification
- Basic Shift Management Course, Present
- Certified Shift Manager, Present
- SERVSAFE, 08/01/11
Personal Information
- Relocation: Anywhere
- Title: Customer Service Representative
Timeline
Automotive Lease Processor
AMERICAN CAR CENTER
07.2022 - 03.2023
Leasing Agent
Riverdale Apartments
03.2022 - Current
Service Center Representative
Sedgwick CMS Claims
11.2021 - 07.2022
Call Center Representative
OrthoSouth
12.2020 - 10.2021
Inventory Control Clerk
DHL SUPPLY CHAIN/Nike
03.2018 - 01.2021
Caregiver
Stellar Home Care
04.2014 - 05.2015
Assistant Front End Manager
The Fresh Market
05.2012 - 03.2018
High school diploma -
Ridgeway High School