Summary
Overview
Work History
Education
Skills
Timeline
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Patricia French

Nashville,TN

Summary

I am a hard worker. I try to solve problems if I can. I’m easy to get alone with. I have worked in different places. I can do a lot of different things and can adapt easily.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Centennial Heart
07.2023 - Current
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Picking Lead

Kroger
07.2022 - 09.2023
  • Reduced errors in shipments by closely monitoring the picking process and providing timely feedback to team members.
  • Enhanced productivity through the consistent evaluation and optimization of picking routes and strategies.
  • Ensured on-time deliveries by effectively prioritizing tasks and managing resources amongst team members.
  • Collaborated with other departments, ensuring seamless communication and coordination for efficient order processing.
  • Provided exceptional customer service, addressing any issues or concerns promptly to maintain client satisfaction levels.

COVID-19 Screener

Vanderbilt Medical Center
09.2022 - 07.2023
  • Improved patient screening efficiency by implementing a streamlined COVID-19 testing process.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
  • Minimized wait times for patients by coordinating with healthcare professionals to optimize the flow of traffic during screenings.
  • Reduced errors in data entry by carefully recording patient information and ensuring accurate test results documentation.
  • Kept up-to-date with evolving COVID-19 guidelines and protocols, ensuring test administration remained accurate and compliant.

Customer Service Representative

Home Depot
08.2017 - 03.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Stocker

Ross Dress For Less
03.2020 - 06.2020
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Increased efficiency of receiving area operations by organizing incoming shipments and verifying packing slips against actual contents.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Education

Business Administration And Management

Hillsboro High School
Nashville, TN
05.2019

Skills

  • Departmental support
  • Customer Service
  • Guest Relations
  • Meeting Scheduling
  • Issue handling
  • Time Management
  • Scheduling appointments
  • Problem-solving skills
  • Scheduling
  • Mail handling
  • Researching skills
  • Appointment Scheduling
  • Listening Skills
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

Front Desk Receptionist

Centennial Heart
07.2023 - Current

COVID-19 Screener

Vanderbilt Medical Center
09.2022 - 07.2023

Picking Lead

Kroger
07.2022 - 09.2023

Stocker

Ross Dress For Less
03.2020 - 06.2020

Customer Service Representative

Home Depot
08.2017 - 03.2021

Business Administration And Management

Hillsboro High School

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Patricia French