Patricia Gales

Meter Operations Clerk

Salt River Project

02.2008 - Current

Trained new employees on procedures, fostering a collaborative work environment.
Developed standard operating procedures to streamline operations and reduce errors.
Collaborated with cross-functional teams to resolve operational issues promptly and efficiently.
Responded to inquiries from callers seeking information.
Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
Facilitated smooth communication between departments by acting as a liaison, sharing relevant information and updates as necessary.
Promoted a culture of continuous improvement by actively participating in process review initiatives, sharing insights/feedback for refining existing workflowspractices.
Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.
Coordinated with team members to ensure timely completion of assigned tasks, addressing any bottlenecks/barriers proactively – driving smooth daily operations within the departmentunit.