Patricia Garcia
Redwood City,CA
Summary
Committed and motivated individual with exceptional customer service and decision-making skills. Dedicated and focused with a strong work ethic, professional demeanor, and great initiative. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
12
12
years of professional experience
Work History
Universal Banker
Citibank
Foster City, CA
06.2022 - Current
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Developed relationships with business owners to promote commercial banking services.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Built positive relationships with realtors to produce client referrals.
- Opened up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
Membership Clerk
Costco Wholesale Corp.
Foster City, CA
04.2020 - 08.2022
- Process membership sign ups, and renewals
- Educate members about credit programs and services
- Assist with product availability
- Supervised the training and educating of new hires.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Verified accuracy of account balances using online databases.
- Maintained up-to-date knowledge of all products, services, and special offers available to members.
- Assisted with the preparation of promotional materials such as flyers, brochures, and mailers for distribution to prospective members.
- Managed incoming calls from current and prospective members to answer questions or provide information about membership options.
Staffing Specialist
A TrueBlue Company
Redwood City, CA
05.2020 - 03.2022
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Resolved employee queries regarding job descriptions or roles during hiring processes.
- Developed and established professional working relationships with staff from various levels both within and outside department.
- Coordinated and managed various programs or projects to achieve established objectives.
- Approve and deny workers' comp claims
Document Prep Clerk
Randstad Prof. and Tech.
San Jose, CA
01.2019 - 01.2020
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained accurate records of all activities related to compliance monitoring.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Performed risk assessments to identify areas of non-compliance and potential risks.
- Provided guidance to staff on regulatory requirements, policies, and procedures.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Guest Room Attendant/Porter/Runner
Flamingo Hotel And Casino
Las Vegas, NV
04.2012 - 11.2018
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
Education
High School Diploma -
Menlo Atherton High School
01.2006
Skills
- Client Advocacy
- Conflict Mediation
- Fluent in Spanish, reading and writing
- Records Management
- Case Documentation
- Analytical Thinking
Languages
Spanish
Native/ Bilingual
Timeline
Universal Banker
Citibank
06.2022 - Current
Staffing Specialist
A TrueBlue Company
05.2020 - 03.2022
Membership Clerk
Costco Wholesale Corp.
04.2020 - 08.2022
Document Prep Clerk
Randstad Prof. and Tech.
01.2019 - 01.2020
Guest Room Attendant/Porter/Runner
Flamingo Hotel And Casino
04.2012 - 11.2018
High School Diploma -
Menlo Atherton High School
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