Patricia Garcia
Las Vegas,NV
Summary
Dynamic professional with extensive experience in appointment setting at Direct Solar and collections roles. Proven ability to negotiate payment plans and maintain high customer satisfaction through effective communication and Salesforce CRM expertise. Recognized for a positive attitude and exceptional telephone etiquette in high-volume call environments.
Overview
21
21
years of professional experience
Work History
Appointment Setter
Direct Solar
Las Vegas, NV
08.2025 - 02.2026
- Conducted outbound calls to schedule appointments for solar consultations.
- Maintained accurate records of customer interactions and appointment details.
- Utilized CRM software to track leads and optimize follow-up strategies.
- Engaged with potential clients to educate them on solar energy benefits.
- Collaborated with sales team to improve appointment-setting processes.
- Set appointments with salespeople and potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Collections Agent
Sentry Recovery & Collections
Las Vegas, NV
03.2024 - 03.2025
- Managed customer accounts to facilitate timely payments and reduce outstanding balances.
- Utilized collection software to track payment histories and develop recovery strategies.
- Communicated effectively with clients to negotiate payment plans and resolve disputes.
- Maintained accurate records of interactions, ensuring compliance with regulatory standards.
PBX Hotel Operator- On Call
South Point Casino
Las Vegas, NV
10.2023 - 02.2024
- Operated multi-line PBX systems to efficiently connect calls between guests and hotel departments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed incoming calls, directing them to appropriate personnel or departments for effective communication.
- Assisted in coordinating guest requests, ensuring timely responses and satisfaction with services provided.
PBX Telephone Operator
Garfield Medical Hospital
Monterey Park, CA
12.2021 - 07.2023
- Operated multi-line PBX system to manage incoming and outgoing calls efficiently.
- Assisted medical staff by connecting patients with appropriate departments promptly.
- Maintained accurate call logs for internal tracking and reporting purposes.
- Provided exceptional customer service to enhance patient experience during phone interactions.
Collection Agent
Aargon Collection Agency
Las Vegas, NV
01.2005 - 01.2010
- Negotiated payment plans to facilitate debt recovery and improve client relationships.
- Conducted thorough account reviews to identify discrepancies and resolve issues efficiently.
- Utilized collection software to track accounts and maintain accurate documentation of interactions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- High-volume call environments
Timeline
Appointment Setter
Direct Solar
08.2025 - 02.2026
Collections Agent
Sentry Recovery & Collections
03.2024 - 03.2025
PBX Hotel Operator- On Call
South Point Casino
10.2023 - 02.2024
PBX Telephone Operator
Garfield Medical Hospital
12.2021 - 07.2023
Collection Agent
Aargon Collection Agency
01.2005 - 01.2010