Patricia Garcia
Fort Pierce
Summary
Experienced dispatcher skilled in emergency response, resource allocation, and radio communication. Proven ability to efficiently manage high-pressure situations and collaborate with local agencies to enhance public safety.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Dispatcher
St. Lucie County BOCC
Fort Pierce
07.2014 - Current
- Coordinated emergency responses for public safety across St. Lucie County.
- Utilized dispatch software to track and prioritize incoming service requests.
- Ensured accurate documentation of all dispatch activities and incidents.
- Trained new team members on protocols and dispatch systems thoroughly.
- Collaborated with local agencies to streamline response efforts and resources.
- Monitored radio communications for timely updates and critical information sharing.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assisted in developing standard operating procedures for improved efficiency.
- Resolved customer complaints related to service issues or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Received and dispatched calls for emergency services.
- Addressed questions, problems or requests for service or equipment.
Customer Service Cashier
Guy's Quality Meats
Ft. Pierce
07.2013 - 07.2014
- Handled cash, credit, and debit transactions accurately and securely.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained a clean and organized checkout area for optimal customer experience.
- Collaborated with team members to improve service delivery and workflow.
- Managed inventory levels and restocked merchandise as needed.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Customer Care Representative
Riverside Bank
Ft. Pierce
07.2002 - 07.2011
- Assisted customers with account inquiries and transaction requests.
- Educated clients on product offerings and banking services.
- Resolved customer complaints through effective communication and problem-solving.
- Processed deposits, withdrawals, and loan applications accurately.
- Maintained customer records in banking software systems efficiently.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on customer service protocols and systems usage.
- Monitored account activity to detect fraudulent transactions effectively.
- Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Provided assistance with opening new accounts such as savings or checking accounts.
- Maintained current knowledge of bank products and services offered at branch location.
Education
High School Diploma -
St. James Academy
Ft. Pierce, FL01-2020
Skills
- Dispatch coordination
- Emergency response
- Dispatch software
- Radio communication
- SOP development
- Resource allocation
Languages
Spanish
Limited
Certification
APCO
Timeline
Dispatcher
St. Lucie County BOCC
07.2014 - Current
Customer Service Cashier
Guy's Quality Meats
07.2013 - 07.2014
Customer Care Representative
Riverside Bank
07.2002 - 07.2011
High School Diploma -
St. James Academy