Patricia Garvey
Surprise,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Guest services representative
Walt Disney Co.
01.2018 - 03.2019
Account Sales Manager
MGA Business Consulting
01.2015 - 02.2016
EXECUTIVE resolutions Specialist III
Cox Communications
01.2007 - 12.2014
Commercial Billing Specialist II
Cox Communications
01.2006 - 01.2007
technical Support Representative
Cox communications
11.2005 - 11.2006
Education
AA - Associate of Arts/ AA - Business Studies -
Estrella Mountain Community College
Avondale05.2024
High school diploma -
Junipero Serra High School
San Diego, CA12.2002
Skills
- Contacted customers, to understand their needs, requests, or problems and to determine appropriate solutions and/or responses
- Resolved customer problems by applying understanding of product features and network technology, billing, current sales campaigns, Human Resources, public affairs, and collection practices
- Determined and applied credit and adjustments as necessary by balancing customer satisfaction with corporate fiscal responsibility
- Used understanding of how to move issues through the business to determine the best course of action for escalated issues and the right business partners to engage to bring resolution to customer issues
- Proficient with all Microsoft Office products
- Advanced de-escalation skills
- Provided detailed billing information as well as processed payments/setup payment arrangements
- Direct sales to a variety of customers
Timeline
Guest services representative
Walt Disney Co.
01.2018 - 03.2019
Account Sales Manager
MGA Business Consulting
01.2015 - 02.2016
EXECUTIVE resolutions Specialist III
Cox Communications
01.2007 - 12.2014
Commercial Billing Specialist II
Cox Communications
01.2006 - 01.2007
technical Support Representative
Cox communications
11.2005 - 11.2006
AA - Associate of Arts/ AA - Business Studies -
Estrella Mountain Community College
High school diploma -
Junipero Serra High School
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