Summary
Overview
Work History
Education
Skills
Timeline
Generic

PATRICIA GIBBS

Wilmington,DE

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Social Service Specialist 111/Lead Worker

State Of Delaware
Wilmington, DE
10.2005 - Current
  • Assist the Division to accomplish its mission by interviewing clients and completing comprehensive, holistic assessments, initiating referrals utilizing follow-up services to clients, preparing information to
  • DSSC programs and participating in outreach efforts
  • Conducted weekly case reviews on 100% of weekly cases at center in accordance with the Family
  • Support Operation Plan and structure
  • Interviewed clients in accordance with the functions outlined in the Family Support Services
  • Operational Plan and structure
  • Provided information and Referrals to clients seeking service in accordance with the Family Support
  • Service Operational Plan and Structure
  • Adhered to the appropriate organization files as outlined in the Family Support Operational Plan and Structure
  • Adhered to the operational procedures when processing client for services
  • Act as center designee and provide immediate attention to emergency situations to keep the facility operational for uninterrupted service delivery during the absence of the center administrator
  • Conducted central intake assessment to determine the service(s) and/or program(s) that best fit the needs of the client and their family
  • Using the client assistance program system(caps)
  • Responsible for knowing the outcome of all referrals and documenting the same in the case files
  • Adhered to the average time frames in accordance with the family support operational plan and structure
  • Adhered to the procedures outlined in the family support operational plan and structure when conducting food closet referral/information
  • Responsible for reviewing all EAS cases completed by social services specialist 1,11 and other 111's to make a final determination of eligibility for the program
  • Assigned cases to social service specialist 1,11 and 111's to monitor cases to provide a resolution within 24-48 hours
  • Provide sr
  • Social worker/case manager with background information on constituent cases as well as resolution.

Election Officer

State Of Delaware
Wilmington, DE
08.2022 - 09.2022
  • Arrived at the polling place on time with a positive attitude
  • Helped open the polling place and set up poll books and voting machines
  • Opened the polls to voters at the scheduled times
  • Willingly, in a friendly and professional manner, assist voters who ask for help or need it
  • Process voters votes and work voting machine
  • Worked at the help desk
  • Closed the polls and doors to the polling place.

Field

Census Bureau
Wilmington, DE
08.2020 - 10.2020
  • Operations
  • Interviewed respondents to collect survey or census data as required for current, on-going surveys, one- time surveys and special census
  • Responsible for communicating with respondents, supervisors and other persons as appropriate
  • Read survey materials and conducted door-to door surveys
  • Explained the purpose of the survey, ask questions as worded on the questionnaire or survey instrument and entered accurate/completed information into phone or survey forms
  • I had to maintain personal payroll records that reflected hours worked, miles driven and reimbursement for travel.

Walmart
New Castle, DE
06.2004 - 10.2005
  • Smile, greet and thank customers with a positive attitude
  • Stand for long period of times while checking out customers quickly and accurately
  • Kept area clean and presentable
  • Answered customer questions and assist with their needs
  • Available to assist other associates.

Cashier and Front

08.2002 - 10.2005

Customer Care Specialist

Aflac
Columbus, GA
08.2000 - 05.2001
  • Received inbound calls regarding Aflac products and services
  • Provided thorough and accurate responses to policy holders or field force inquires regarding policy or claim issues for Aflac products or services
  • Navigated computerized system for tracking, gathering and researching information and tracks outstanding requests to ensure policyholders and other customers receive complete, accurate and timely resolutions; refers unusual or more complex situations to appropriate point of contact or leader
  • Maintained a position of trust and responsibility by keeping all customer information confidential; follows Aflac Insurance's Code of Business Conduct and Ethics and other related policies, maintained ethical behavior at all times; maintains knowledge of Aflac's policies and procedures, and takes responsibility for keeping up to date with changes
  • Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
  • Emotional intelligence skills shown through giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
  • Skilled in verbal and written communication regardless of channel (phone, email, etc.) in order to convey information and ideas so others will understand
  • Requires special communication skills including, but not limited to having the ability to defuse tough conversations in a high-emotion environment while maintaining a calm demeanor
  • Problem solving skills and Microsoft Excel skills

Customer Service Representative

Discover Card Financial Services
New Castle, DE
06.1997 - 06.2000
  • Handled routine customer services inquires via telephone with the use of screens, scripts and procedures
  • Navigated a computerized system for responding to customer questions using excellent verbal communication and problem solving skills, while multi tasking
  • Assisted multiple customers per day by energetically engaging in a fast paced, back to back call environment via the phone
  • Leveraged two standard screens, verbatim scripts and procedures
  • While building the Discover
  • Financial brand providing industry leading care and innovations solutions.

Education

BBA - Business Management, Finance

Goldey-Beacom College

Skills

Acting with Integrityundefined

Timeline

Election Officer

State Of Delaware
08.2022 - 09.2022

Field

Census Bureau
08.2020 - 10.2020

Social Service Specialist 111/Lead Worker

State Of Delaware
10.2005 - Current

Walmart
06.2004 - 10.2005

Cashier and Front

08.2002 - 10.2005

Customer Care Specialist

Aflac
08.2000 - 05.2001

Customer Service Representative

Discover Card Financial Services
06.1997 - 06.2000

BBA - Business Management, Finance

Goldey-Beacom College

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PATRICIA GIBBS