PATRICIA GOLDEN
San Antonio,TX
Summary
Administrative professional with over 20 years' experience in receptionist and administrative support roles. Managed processing clearances for employees and guests and administered process for security ID badges. Managed electronic filing process for background verifications and responded to internal background requests from Human Resources. Motivated professional with extensive experience in customer service, and administrative tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
35
35
years of professional experience
Work History
Administrative Support Assistant/Security Receptionist
HireGenics
USAA
05.2021 - Current
- Restocked supplies and maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Maintain databases to track and record customer data.
- Assisted coworkers and staff members with special tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Security Receptionist
TargetCW
USAA
02.2020 - 04.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Security Administration Specialist
Strategic Staffing Solutions
USAA
07.2017 - 06.2019
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Administrative Support Associate I
Enterprise Security Group, USAA
07.1989 - 07.2016
A fortune 200 financial institution, USAA provides a full range of highly competitive financial products and services to the military community and their families
- In this position served as an integral part of the overall Enterprise Security Group Unit by managing the vetting of Security Services for over 16 employees at World Headquarters.
- During tenure promoted through the ranks from a level III to a level I
- Associate position
- Implemented streamlined Escort Privilege process that included long term expiration date
- This resulted in over a 70% reduction in issuance of disposable
- Official Escort tags
- Monitored and authorized entrance and departure of employees, visitors, contractors and vendors to guard against theft and maintain security of premises
- Managed issuance of visitor ID badges, clearances for IMCO and Executive
- Recruit visitor ID badges
- Maintained electronic security system files and managed tracking of Lost and
- Found items
- Vetted employee backgrounds requests from Human Resources
- Proactive in assisting assessing needs of other Security Personnel to provide support services as needed.
Education
High School Diploma -
Oliver Wendel Holmes High School
San Antonio06.1983
Skills
Microsoft Office:
- Microsoft Excel
- Microsoft Word
Security Administration Proficiencies:
- C cure - (Employee security clearances)
- EVIMS - (Vehicle permits and citation management)
- Salesforce - (visitor registration)
- ACO (Site admittance requests)
- Share Point (Manages internal requests for Security Services)
- Administrative Procedures
- Spreadsheets Creation
- Reception duties
- Clerical Support
- Workflow Optimization
- Data Entry
- Filing
- Information Security
- Spreadsheets
- Data Collection
- Professional Communication
- Database entry
- Critical Thinking
- Office Equipment Maintenance
- Complex Problem-Solving
- Mail handling
- Ordering Supplies
- Scheduling appointments
- Scheduling
Accomplishments
- Administrative professional with over 20 years' experience in receptionist and administrative support roles
- Experience includes proficiency with over five distinct security software programs
- Managed processing clearances for employees and guests and administered process for security ID badges
- Managed electronic filing process for background verifications and responded to internal background requests from Human Resources
- Developed and implemented refined process for employees to submit list of groups
- This resulted in a streamlined process for the issuance of Visitor Badges
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Assisted management with the training of new staff members.
- Respond to customer inquiries each day.
- Successfully resolved customer issues.
- Designed an Excel template to track and manage lost visitor cards.
- Training - Responsible for training new employees to ensure continued quality of customer service.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Managed BSB lobby area.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Additional Certifications and Training
Training provided via USAA Learning Management System:
- Enterprise UDA Governance
- Preventing Workplace Harassment
- Preventing Workplace Violence
- Accessibility Awareness
- Ethics Awareness
- Culture of Compliance
- USAA Code of Business Ethics & Conduct Policy Acknowledgement
Timeline
Administrative Support Assistant/Security Receptionist
HireGenics
05.2021 - Current
Security Receptionist
TargetCW
02.2020 - 04.2020
Security Administration Specialist
Strategic Staffing Solutions
07.2017 - 06.2019
Administrative Support Associate I
Enterprise Security Group, USAA
07.1989 - 07.2016
High School Diploma -
Oliver Wendel Holmes High School