Cristel Johnson
Brooklyn
Summary
Experienced Office Coordinator and Administrative Support Professional with over 20 years of experience managing front desk operations, executive support, conference coordination, onboarding, and office administration in corporate environments. Skilled in Microsoft Office, client relations, billing and invoicing, reporting, and multi-line phone systems. Recognized for professionalism, organization, and strong communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor/Receptionist/Administrative Support Assistant
Swiss Post Solution
05.2019 - Current
- Handle onboarding for high-profile executives, clients, staff, and visitors.
- Operate Microsoft Teams multi-line telephone system; answer and re-route incoming calls.
- Use Microsoft Outlook to send/receive company correspondence and manage conference invitations.
- Utilize iOffice/Eptura/Together for conference room bookings and catering orders.
- Submit catering requests for clients and internal meetings.
- Use Empire State Realty Trust application to prepare and print visitors’ passes and key cards.
- Generate and document monthly reports, tracking catering orders, phone call metrics, conference room usage.
- Handle billing and invoicing administration, ensuring accuracy and timely processing.
Receptionist/Office Services
Millennium Group Inc.
08.2008 - 05.2019
- Operated the PBX and multi-line telephone system, answering and re-routing incoming calls.
- Utilized the Vornado Access computer application to prepare and print visitors’ passes and key cards.
- Provided prompt, courteous onboarding assistance to high-profile executives, clients, staff, and visitors.
- Used Microsoft Excel to maintain and manage the daily guest log.
- Utilized Microsoft Outlook to send and receive company correspondence and manage conference bookings.
- Operated switchboards, providing prompt and courteous assistance to high-profile executives.
- Delivered and picked up interoffice and outgoing mail.
- Prepared and stamped outgoing mail using the Pitney Bowes 3000 Connect Plus.
- Prepared daily and monthly FedEx, DHL, and USPS reports.
Legal Clerk
Aerotek
07.2018 - 10.2018
- Answered customers' questions and provided information on legal procedures.
- Performed pulling data entry reports.
Education
GED -
Brooklyn Adult Learning Center
06-2002
Skills
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Office Administration
- Front Desk Operations
- Executive & Client Support
- Conference Room Coordination
- Billing & Invoicing
- Data Entry & Reporting
- Multi-line Phone Systems / PBX
- Mail & Shipping Operations
- Customer Service
- Scheduling & Calendar Management
Certification
- Google IT Support Professional Certificate, [2024]
- Microsoft IT Support Specialist [2024]
- Proficient in Microsoft Office
- Proficient in Microsoft Teams for communication and collaboration.
Timeline
Supervisor/Receptionist/Administrative Support Assistant
Swiss Post Solution
05.2019 - Current
Legal Clerk
Aerotek
07.2018 - 10.2018
Receptionist/Office Services
Millennium Group Inc.
08.2008 - 05.2019
GED -
Brooklyn Adult Learning Center