ARATHI KRISHNA
Niagara Falls,Canada
Summary
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing EMR patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant / IT Support
Mcleod Medical Centre
Niagara Falls
03.2025 - 04.2026
- Deliver patient-centered support by greeting patients, answering phone calls, and responding to inquiries with empathy and professionalism
- Manage appointment scheduling, patient coordination, and follow-ups to ensure smooth and efficient clinic operations
- Train staff on system usage, secure data handling, and best practices for patient information management
- Maintained and updated patient records using EMR systems (CHR) while ensuring PHIPA compliance.
- Educate patients on medical reports, prescriptions, vaccines, and general healthcare processes to enhance patient understanding and experience
- Provide vaccine recommendations and guidance to patients based on clinical protocols
- Process and manage medical forms, documentation, and insurance-related paperwork with high accuracy
- Act as a team support lead by assisting colleagues, coordinating workflows, and helping resolve patient and operational issues
- Troubleshoot EMR systems and basic IT issues, escalating complex technical problems when necessary
- Collaborated with IT teams to resolve EMR, VPN, and system-related issues.
Technical Support Advisor
Concentrix
Niagara Falls
09.2024 - 01.2025
- Delivered technical support via phone and email, resolving customer issues efficiently
- Troubleshot Apple devices, software, and connectivity issues across multiple platforms
- Maintained detailed case documentation and ensured timely follow-ups
- Improved customer satisfaction through empathetic communication and problem-solving
- Collaborated with internal teams to resolve escalated technical issues
Technical Support Advisor
Accenture
St Catharines
06.2024 - 09.2024
- Provided remote troubleshooting support through chat and email channels
- Managed multiple support tickets while maintaining service quality
- Strengthened analytical and multitasking abilities in a high-volume environment
Associate Software Developer
UST Global
India
09.2021 - 08.2022
- Supported cloud-based applications using AWS, Azure, and GCP
- Worked with Docker and Kubernetes for scalable deployments
- Collaborated with cross-functional teams to improve system performance
- Applied DevOps practices to enhance service reliability
Education
Bachelor of Science - Information Technology Network Security
Conestoga College
Waterloo01-2024
Wireless Network Infrastructure
Conestoga College
Cambridge01-2023
Bachelor Of Technology (Btech) - Electronics and Communication Engineering
Vimal Jyothi Engineering College
Kerala, India01-2021
Skills
- Patient Support & Communication
- Reservation & Scheduling Management
- PHIPA compliance, secure data handling
- Conflict Resolution & Problem-Solving
- EMR/CHR systems, patient record management
- Phone & Email Etiquette
- Multitasking & Time Management
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Fast-Paced Environment Adaptability
- Strong Interpersonal & Communication Skills
Timeline
Medical Office Assistant / IT Support
Mcleod Medical Centre
03.2025 - 04.2026
Technical Support Advisor
Concentrix
09.2024 - 01.2025
Technical Support Advisor
Accenture
06.2024 - 09.2024
Associate Software Developer
UST Global
09.2021 - 08.2022
Wireless Network Infrastructure
Conestoga College
Bachelor Of Technology (Btech) - Electronics and Communication Engineering
Vimal Jyothi Engineering College
Bachelor of Science - Information Technology Network Security
Conestoga College