Liz Bush
South Lake Tahoe,CA
Summary
Compassionate professional with over 15 years in client services and relationship management, specializing in complex fertility and surrogacy processes. Demonstrates strong organizational and communication skills, effectively guiding individuals through significant life experiences. Pursuing remote roles in intake coordination, patient support, or client services.
Overview
16
16
years of professional experience
Work History
FAMILY OPERATIONS MANAGER
Household Management
01.2020 - Current
- Coordinated childcare logistics, school planning, appointments, and family scheduling.
- Managed organization, communication, multitasking, and competing priorities daily.
GESTATIONAL SURROGATE
Surrogacy Journey
01.2025 - 01.2026
- Managed a highly complex medical journey involving IVF treatment, fertility clinic coordination, legal agreements, and healthcare appointments.
- Communicated with agency coordinators, intended parents, physicians, and clinic staff regarding scheduling and milestones.
- Coordinated legal documentation, insurance communication, and healthcare follow-up.
CLIENT SERVICES SPECIALIST
Hospitality Industry
01.2010 - 01.2025
- Provided exceptional customer service in fast-paced, high-volume hospitality environments, enhancing guest satisfaction over 15 years.
- Cultivated strong customer relationships through personalized service and effective communication, fostering loyalty.
- Addressed customer concerns swiftly and professionally, ensuring positive resolutions and retention.
Education
Master of Arts - Elementary Education
Sierra Nevada University
Bachelor of Science - Environmental Policy and Planning
Virginia Tech
Skills
- Client Relationship Management
- Intake Coordination
- Patient Support & Communication
- Appointment Scheduling
- Administrative Support
- Calendar Management
- Healthcare Coordination
- Case Management Support
- Documentation Management
- Conflict Resolution
- Customer Service Excellence
Timeline
GESTATIONAL SURROGATE
Surrogacy Journey
01.2025 - 01.2026
FAMILY OPERATIONS MANAGER
Household Management
01.2020 - Current
CLIENT SERVICES SPECIALIST
Hospitality Industry
01.2010 - 01.2025
Master of Arts - Elementary Education
Sierra Nevada University
Bachelor of Science - Environmental Policy and Planning
Virginia Tech