Gabi Cusimano
Self-employed
Slidell,LA
2027
years of professional experience
Assistant Regional Manager balancing home-store leadership with oversight of multiple locations across the Smoothie King market. Carries out sales and labor analysis, making staffing decisions, and KPI-based action plans to improve profitability and support general managers. Strengthens guest recovery, inventory accuracy, employee retention, and daily operations with a steady hand.
Work History
Family Operations Manager
- Coordinate household operations, balancing appointments, errands, and competing priorities with steady attention to detail.
- Manage daily schedules and adjust plans quickly when family needs or commitments change.
- Oversee meal planning, shopping, and routine supplies to keep the household running smoothly.
- Create budgets and monitor everyday spending to support practical financial decisions.
Assistant Regional Manager
- Handle guest recoveries while maintaining a positive brand experience across locations.
- Oversee the home store as acting general manager while supporting two additional locations and coach their GMs.
- Analyze sales and labor reports to improve profitability and guide store-level decisions.
- Manage staffing levels and staff scheduling to balance coverage, productivity, and daily operational needs.
- Use KPIs to track store performance and build action plans with each manager.
- Resolve staff conflicts, strengthen retention, and reinforce operational standards, food safety compliance, and inventory control.
General Manager
7 Years 8 Months- Drove 12% sales growth in 2022 despite companywide sales declines.
- Built relationships with local businesses to strengthen community ties and support store visibility.
- Coached team members to meet standards through servant leadership and ethical leadership.
- Prioritized tasks and delegated effectively during high-volume periods to maximize guest satisfaction.
- Managed time efficiently to meet deadlines across daily restaurant operations.
- Modeled integrity to reinforce company culture and values.
Asst. Cafe Manager
1 Year- Trained café employees to exceed guest expectations and confidently upsell higher-margin menu items.
- Built efficient staff schedules that maintained coverage while controlling labor costs.
- Handled payroll, cash register counts, inventory, and supply ordering for daily café operations.
- Supported guests with unique dietary challenges by creating customized menu options that better fit their needs.
- Monitored inventory levels and supply orders to keep café operations stocked and running smoothly.
Key Manager
1 Year- Coordinate employee positions for each shift based on ability and performance to balance coverage and productivity.
- Report daily sales and product mix to corporate while tracking trends that support sales analysis and business management.
- Conduct drawer counts and collect cash drops from servers to maintain accurate daily cash handling.
- Create daily server competitions to build a positive shift environment and drive stronger sales performance.
Server & Trainer
4 Years- Kept current on menu items and daily food and drink specials to answer guest questions accurately.
- Provided continuous feedback to servers in training, strengthening service consistency and readiness.
- Balanced multiple tables while coaching new servers on the company's story and core values.
- Reinforced service standards by guiding trainees through guest interactions and daily floor expectations.
- Supported smooth shift flow by staying attentive to guest needs while training alongside active service.
Education
High School Diploma
Skills
Financial management
Workforce planning
Data analysis
Inventory Management
Communication
Hiring & onboarding
Performance management
Succession development
Relationship building
Conflict resolution
Feedback analysis
Personal Information
Title: ASST. REGIONAL MANAGER
Timeline
General Manager
Smoothie King
01.2019 - 2021Read More
Asst. Cafe Manager
Cross Gates Cafe
01.2018 - 01.2019Read More
Key Manager
Texas Roadhouse
01.2017 - 01.2018Read More
Server & Trainer
Texas Roadhouse
01.2013 - 01.2017Read More
Family Operations Manager
Self-employed
2024 - CurrentRead More
Assistant Regional Manager
Smoothie King
2021 - 2024Read More
Liberty High School
High School Diploma
Read More