Allison Kent
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
20
20
years of professional experience
Work History
Family Operations Manager
Household Management
Clermont, FL
05.2022 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Developed training programs for staff, enhancing performance and operational knowledge.
- Managed inventory systems ensuring optimal stock levels and reducing waste.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
EXECUTIVE ASSISTANT
TNCC, LLC
Orlando, FL
06.2018 - 04.2022
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and coordinating travel arrangements to enhance efficiency.
- Developed and maintained filing systems, ensuring easy access to critical documents and information.
- Organized and coordinated conferences and monthly meetings.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Worked with senior management to initiate new projects and assist in various processes.
EXECUTIVE ASSISTANT
Overflow, LLC
Orlando,FL
02.2015 - 05.2018
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Wrote reports, executive summaries and newsletters.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Developed and maintained automated alert systems for important deadlines.
SMALL BUSINESS ANALYST
Century Link Communications
Orlando, FL
11.2013 - 01.2015
- Created organizational infrastructure to streamline the effectiveness of workflow and to promote cohesion within the physical work environment, as well as, the digital workspace
- Leveraged advanced computer and mobile forms of digital software skills including but not limited to; Microsoft Office Suite, Zoom, various array of Google products, resulting in efficient completion of assigned tasks.
- Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings.
- Managed multiple projects simultaneously, in a high paced workspace.
- Developed and maintained filing systems for confidential documents, ensuring that information was easily retrievable.
- Prepared expense reports in an accurate manner according to set legal and corporate guidelines to streamline ultimate workflow.
- Created spreadsheets using advanced formulas and functions to analyze large datasets.
PHARMACY TECHNICIAN
CVS
Orlando, FL
01.2010 - 03.2012
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured and compounded medications following standard legal and federal procedures.
- Maintained proper drug storage procedures, registries, and records for controlled and narcotic drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Managed medication inventory to ensure accurate stock levels and minimize waste.
PHARMACY TECHNICIAN TRAINEE
CVS
Clermont, FL
03.2009 - 01.2010
- Promoted to Pharmacy Technician by the company, with accredited training sponsored by Employer.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
LEAD VPK TEACHER
We Are The Future Academy
Groveland, FL
08.2007 - 06.2009
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
VPK TEACHER'S ASSISTANT
Kids R Kids
Clermont, FL
07.2006 - 07.2007
- Promoted to obtain Accredited Teacher's qualifications per State and Federal guidelines.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Took part in professional development workshops to boost skills.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Prepared reports and maintained administrative records.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NYSkills
- Operations management
- Customer service
- Team leadership
- Problem-solving
- Planning and implementation
- Customer relationship management
- Goal setting
- Interpersonal communication
- Workflow optimization
Timeline
Family Operations Manager
Household Management
05.2022 - Current
EXECUTIVE ASSISTANT
TNCC, LLC
06.2018 - 04.2022
EXECUTIVE ASSISTANT
Overflow, LLC
02.2015 - 05.2018
SMALL BUSINESS ANALYST
Century Link Communications
11.2013 - 01.2015
PHARMACY TECHNICIAN
CVS
01.2010 - 03.2012
PHARMACY TECHNICIAN TRAINEE
CVS
03.2009 - 01.2010
LEAD VPK TEACHER
We Are The Future Academy
08.2007 - 06.2009
VPK TEACHER'S ASSISTANT
Kids R Kids
07.2006 - 07.2007
High School Diploma -
Richmond Hill High School