Ashley Rochelle
Vancouver
Summary
Resourceful management operations professional recognized for driving high productivity and efficient task completion. Specialized in strategic planning, team leadership, and operational improvement. Proven ability in communication, problem-solving, and adaptability, ensuring effective execution of business strategies and enhanced team performance.
Overview
12
12
years of professional experience
Work History
Family Operations Manager
01.2024 - Current
- Manage household budgeting, expense tracking, and cost-reduction initiatives.
- Coordinate community engagement through HOA communications, event planning, and improvement projects.
- Develop and manage schedules, task assignments, and operational workflows.
- Plan and coordinate family relocations and large-scale household projects, ensuring timelines and budgets are met.
- Design and implement educational and recreational activities to support child development and engagement.
Patient Account Specialist / Billing Specialist
PeaceHealth
01.2022 - 01.2024
- Managed patient accounts, ensuring accurate insurance information and payment arrangements.
- Resolved billing inquiries by providing timely and professional customer support.
- Established and monitored payment plans while maintaining compliance with organizational policies.
- Verified medical procedure codes and billing documentation to support accurate insurance claims processing.
- Collaborated with patients, providers, and insurance companies to resolve account discrepancies.
Patient Access Float / Referral Coordinator
PeaceHealth
01.2021 - 01.2022
- Trained and onboarded new employees across three departments.
- Processed patient registrations and verified documentation accuracy.
- Coordinated insurance authorizations and referrals for specialty care services.
- Scheduled patient appointments while maintaining high standards of customer service and efficiency.
- Supported multiple departments as a flexible resource to ensure uninterrupted operations.
General Manager Assistant
Dick Hannah Volkswagen
01.2021 - 12.2021
- Supported dealership leadership with operational projects, reporting, and staff coordination.
- Prepared inventory reports to facilitate vehicle acquisition and inventory planning.
- Managed accounting schedules and reconciliations to ensure accurate financial reporting.
- Generated weekly financial performance reports for dealership management.
- Assisted with vehicle sales transactions and ensured compliance with company policies and procedures.
Blank Manager
Edge Rods / North Fork Composites
01.2020 - 12.2021
- Participated in production planning meetings to align manufacturing output with customer demand.
- Utilized ShipStation and QuickBooks to manage order fulfillment and inventory processes.
- Conducted quality-control inspections to maintain product standards.
- Coordinated international distribution activities and inventory management.
- Monitored production targets and delivery timelines to ensure operational efficiency.
Server / Certified Learning Coach (CLC)
Red Robin
01.2015 - 12.2020
- Trained and mentored new team members, contributing to employee development and retention.
- Delivered exceptional customer service in a fast-paced environment.
- Maintained high standards of accuracy and efficiency while managing multiple priorities.
- Prepared beverages and fulfilled customer requests while meeting quality and service expectations.
- Built strong communication and problem-solving skills through daily customer interactions.
Lot Attendant
Dick Hannah Volkswagen
01.2014 - 12.2016
- Maintained organized vehicle inventory and enhanced lot appearance for optimal customer experience.
- Inspected and prepared vehicles to ensure dealership presentation standards were met.
- Coordinated with parts department to facilitate timely vehicle service and delivery.
- Verified vehicle information and inventory records to ensure accuracy in documentation.
Education
Bachelor of Arts - Business Administration
Washington State University
Vancouver, WA01-2020
Associate of Arts - Business Administration
Clark College
Vancouver, WA01-2018
Skills
- Family Support Services
- Client relations
- Billing & Insurance Verification
- Operations management
- Project Coordination
- Financial reporting
- Process Improvement
- QuickBooks
- ShipStation
- Microsoft Office Suite
- Team leadership
- Written and Verbal Communication
Timeline
Family Operations Manager
01.2024 - Current
Patient Account Specialist / Billing Specialist
PeaceHealth
01.2022 - 01.2024
Patient Access Float / Referral Coordinator
PeaceHealth
01.2021 - 01.2022
General Manager Assistant
Dick Hannah Volkswagen
01.2021 - 12.2021
Blank Manager
Edge Rods / North Fork Composites
01.2020 - 12.2021
Server / Certified Learning Coach (CLC)
Red Robin
01.2015 - 12.2020
Lot Attendant
Dick Hannah Volkswagen
01.2014 - 12.2016
Bachelor of Arts - Business Administration
Washington State University
Associate of Arts - Business Administration
Clark College