Keri-Joe Reynolds
Bridgeport,CT
Summary
Dedicated Family Support Professional with over 7 years of experience in case management, crisis intervention, and family services. Proven track record in coordinating comprehensive support services, conducting thorough client assessments, and facilitating successful family reunification programs. Skilled in developing and implementing care plans while maintaining detailed documentation and compliance with regulatory requirements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Family Support Case Manager
Fedcap Inc
11.2021 - Current
- Manage caseload of 40+ families, providing comprehensive support services with 90% successful outcome rate.
- Coordinate and facilitate monthly team review meetings with DCF workers and service providers for 200+ cases annually.
- Develop and implement individualized care plans, achieving 85% compliance rate across all clients.
- Conduct bi-weekly home visits and assessments for 40+ program participants.
- Successfully reunited 20 families through intensive case management and support services.
Re-Entry Support Case Manager
Fedcap Inc.
01.2020 - 10.2021
- Provided crisis intervention services for 80+ participants, achieving 95% satisfaction rate.
- Maintained detailed electronic health records and case documentation for 50+ active cases.
- Coordinated with multiple community agencies to secure housing for 45 participants.
- Facilitated weekly life skills training sessions for 30+ clients.
- Developed and implemented new intake assessment protocol, reducing processing time by 40%.
Family Services Assistant
Fedcap Inc.
06.2017 - 12.2019
- Assisted in intake assessments and client screening for family support programs.
- Maintained accurate client records and documentation.
- Coordinated transportation and scheduling for client appointments.
- Supported case managers in monitoring client progress and compliance.
Education
Bachelor of Arts - Criminal Justice
University of Hartford
West Hartford, CT05.2017
Skills
- Case Management
- Family Support Services
- Crisis Intervention
- Client Assessment
- Microsoft 365
- Electronic Health Records
- Care Plan Development
- Documentation
- Client Advocacy
- Mental health support
- Substance Abuse Recovery
- Life Skills Training
- Child Welfare
- Family Reunification
- Home Visits
Certification
- Cardiopulmonary Resuscitation (CPR) Certification
Timeline
Senior Family Support Case Manager
Fedcap Inc
11.2021 - Current
Re-Entry Support Case Manager
Fedcap Inc.
01.2020 - 10.2021
Family Services Assistant
Fedcap Inc.
06.2017 - 12.2019
Bachelor of Arts - Criminal Justice
University of Hartford
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