Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Gonzales

Elgin,Texas

Summary

Knowledgeable Program Supervisor bringing 10+ years of progressive experience in Administration and Customer Service . Strategic planner, decisive leader and complex problem-solver ready for new professional challenge. Eager to apply expertise to business needs at SpaceX.

Overview

20
20
years of professional experience

Work History

Program Supervisor V

Texas Medical Board
10.2020 - Current
  • Enhanced team productivity through effective delegation, task prioritization, and clear communication.
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Improved customer satisfaction ratings by identifying areas of improvement and implementing necessary changes in service delivery.
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
  • Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
  • Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
  • Streamlined communication between departments to ensure seamless coordination on joint projects or initiatives involving multiple stakeholders within the organization.
  • Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Provided ongoing direction and leadership for program operations.
  • Directed team of 10 personnel, overseeing records, performance and quality assurance.

Administrative Assistant V

Texas Medical Board
10.2015 - 10.2021
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Administrative Assistant III

Texas Medical Board
09.2014 - 10.2015
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed research to collect and record industry data.

Customer Service Representative III

Texas Board Of Nursing
09.2011 - 08.2014
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Data Processing Clerk

Glazer's Wholesale
02.2004 - 02.2014
  • Streamlined data processing tasks for increased efficiency and reduced processing time.
  • Enhanced data accuracy by diligently verifying and updating records in the database.
  • Improved overall data quality, implementing thorough checks and validation procedures.
  • Reduced errors with meticulous attention to detail during data entry and verification processes.
  • Expedited data retrieval by maintaining organized filing systems and efficient search methods.
  • Responded promptly to internal customer inquiries regarding processed data, fostering positive relationships across departments.
  • Maintained strict confidentiality of sensitive information, adhering to company guidelines and regulations.
  • Ensured timely completion of projects, coordinating with cross-functional teams to address bottlenecks or delays efficiently.
  • Maximized use of available resources by utilizing specialized tools for faster data input or extraction processes.
  • Facilitated seamless communication between departments by promptly reporting any discrepancies or issues encountered during data processing tasks.
  • Verified data checking for compliance, error and repeat data.
  • Assisted team by compiling internal reporting data.
  • Quickly learned new processes and systems and kept current with procedural enhancements.
  • Played an integral role in achieving departmental objectives, consistently delivering high-quality work within established deadlines.
  • Performed regular quality control checks to verify accurate entry of data.
  • Provided back-up telephone support by answering incoming calls with extended wait times.
  • Reported timeliness of data entry progress when working on special projects and escalations.
  • Clearly communicated entry status via email or phone with other departments.
  • Completed time-sensitive data entry requests.
  • Organized, sorted, and checked input data against original documents.
  • Completed data entry tasks with accuracy and efficiency.

Education

Bachelor of Science - Management

Southwest Texas State University
San Marcos, TX
12.1994

Skills

  • Operational Leadership
  • Reporting Requirements
  • Strategic Planning
  • Staff Training
  • Conflict Resolution
  • Team Leadership
  • Performance Evaluation
  • Organizational Skills
  • Staff Development
  • Problem Solving
  • Customer Service
  • Staff Evaluation

Timeline

Program Supervisor V

Texas Medical Board
10.2020 - Current

Administrative Assistant V

Texas Medical Board
10.2015 - 10.2021

Administrative Assistant III

Texas Medical Board
09.2014 - 10.2015

Customer Service Representative III

Texas Board Of Nursing
09.2011 - 08.2014

Data Processing Clerk

Glazer's Wholesale
02.2004 - 02.2014

Bachelor of Science - Management

Southwest Texas State University

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Patricia Gonzales