Patricia Goode
Willis,TX
Summary
Dynamic Administrative Assistant with a proven track record at Family Promise of Montgomery, excelling in community outreach and event coordination. Skilled in Microsoft Office Suite and professional communication, I enhanced client engagement through a weekly newsletter and streamlined processes, significantly improving service delivery and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Family Promise of Montgomery
Conroe, TX
11.2024 - 06.2025
- Assisted in organizing community outreach programs to promote services.
- Developed a weekly newsletter to enhance communication and showcase significant updates and achievements.
- Managed approximately 40 phone calls per day and email correspondences and handled outgoing mail and faxes.
Customer Service Representative
Primary Services
Houston, TX
04.2023 - 06.2023
- Assisted customers with inquiries, ensuring accurate information and timely resolution of issues.
- Received approximately 30 phone calls daily.
- Provided product knowledge support, addressing customer concerns effectively to boost satisfaction levels.
Reservations Consultant
United Airlines
Houston, Texas
08.2018 - 11.2021
Assisted clients in scheduling flight reservations. Checked available flight dates and departure and arrival times .
- Managed customer inquiries and resolved issues regarding flight reservations and itinerary changes.
- Received approximately 45 calls per day.
- Collaborated with internal teams to streamline reservation processes and improve customer experience.
Education
Associate of Science - Business Communication
New England College
Henniker, NHAssociate Of Business Administration - Business Communication
Houston Community College
Houston, TX06.2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Critical thinking
- Strong problem solver
- Microsoft Office Suite
- Professional communication
- Database entry
- Dedicated team player
- Recordkeeping
- Verbal communication
- Deadline oriented
- Professional and mature
Timeline
Administrative Assistant
Family Promise of Montgomery
11.2024 - 06.2025
Customer Service Representative
Primary Services
04.2023 - 06.2023
Reservations Consultant
United Airlines
08.2018 - 11.2021
Associate Of Business Administration - Business Communication
Houston Community College
Associate of Science - Business Communication
New England College