Patricia Greer
Mercer,TN
Summary
Knowledgeable Sales Engineer with a proven track record at Kolpak/RDI-McCall. Excelled in building relationships and engineering sales processes, significantly enhancing customer satisfaction and operational efficiency. Skilled in cost estimation and project specification, alongside fostering team collaboration. Achieved notable success in strategic sales solutions.
Overview
27
27
years of professional experience
Work History
Sales Engineer
Kolpak
09.1999 - Current
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Identified and supported resale opportunities to achieve sales plans.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Mentored junior sales engineers on best practices for prospecting methods and account management techniques, fostering a supportive learning environment for professional growth.
- Strengthened relationships with existing clients, ensuring their technical and business needs were met with precision.
- Streamlined communication between sales and technical departments, ensuring cohesive understanding of client objectives.
- Increased customer satisfaction by providing expert post-sales support, resolving issues promptly.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
Material Controller
Kolpak/RDI-McCall
03.1998 - 03.2003
- Conducted regular audits of warehouse operations, ensuring compliance with industry regulations and safety standards.
- Reduced material wastage by implementing efficient inventory management systems.
- Coordinated with cross-functional teams to identify opportunities for process improvements, enhancing overall operational efficiency.
- Overcame logistical challenges by devising alternative transportation solutions that maintained the integrity of time-sensitive shipments.
- Spearheaded implementation of a centralized database system for improved visibility into real-time inventory data across multiple locations.
- Trained new employees on material control procedures and best practices, fostering a knowledgeable workforce capable of handling complex tasks effectively.
- Facilitated seamless communication between material control department and other functional areas to ensure alignment on objectives and priorities.
- Managed the disposal of obsolete materials in an environmentally responsible manner while adhering to all legal requirements.
- Promoted a culture of continuous improvement by encouraging team members to identify opportunities for enhancing material control processes and practices.
- Maintained accurate records of all transactions, ensuring full traceability of materials throughout their lifecycle.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
Education
No Degree - Computer And Information Sciences
State Technical College
Memphis, TN01-1988
High School Diploma -
Craigmont High School
Memphis, TN05-1985
Skills
- Relationship building
- Sales closing
- Presentation skills
- Customer support
- Team collaboration
- Sales transactions
- Sales process engineering
- Project specifications
- Bid preparation
- Cost estimations
- Account servicing
- Application engineering
- Sales support
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
Timeline
Sales Engineer
Kolpak
09.1999 - Current
Material Controller
Kolpak/RDI-McCall
03.1998 - 03.2003
No Degree - Computer And Information Sciences
State Technical College
High School Diploma -
Craigmont High School
Similar Profiles
Joshua JonesJoshua Jones
Assembly Line Worker at KolpakAssembly Line Worker at Kolpak
Tabitha KingTabitha King
Sales Engineer 2 at KolpakSales Engineer 2 at Kolpak
Laura ScatesLaura Scates
Materials Manager III at Kolpak LLCMaterials Manager III at Kolpak LLC