Patricia Gross
Laurel,MD
Summary
Caregiver 5/2019-12/2024. Dedicated and compassionate caregiver for 4 years of experience in home. I took care of a 83 year old Women with Dementia. Job duties mobility assistance, and medication management. Plan and prepare meals that fit special diets. Do light chores. Go to grocery shoppers and pick up prescription refill.Drive clients or go with them to medical appointments and social events.Talk, read,play games. No pets
Overview
29
29
years of professional experience
Work History
Valet Cashier
Town Park
Plymouth, PA
07.2015 - 03.2019
- Welcomed customers warmly and offered services by explaining valet services process and sharing fees.
- Processed customer payments with accuracy and efficiency at Town Park, ensuring smooth transaction flow.
- Processed payments using cash, credit cards or other forms of payment.
- Resolved customer inquiries and concerns promptly at Town Park, contributing to high levels of customer satisfaction.
- Managed vehicle key inventory securely during peak service periods at Town Park, enhancing operational readiness.
- Counted cash in register drawer at start and end of shifts for accurate reporting.
- Verified tickets against cash receipts to ensure financial accuracy.
Customer Service Manager
Target
Gambrills, Maryland
04.2012 - 09.2018
- Led customer service team to improve service quality and operational efficiency.
- Resolved customer complaints through targeted problem-solving strategies, enhancing customer loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Oversaw daily operations and ensured adherence to company standards.
- Addressed phone and online customer service requests within designated turnaround time, contributing to higher customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of store promotions and product offerings for accurate information sharing.
Receptionist
Furniture Depot
Laurel , MD
03.2008 - 01.2012
- Greeted visitors and assisted with inquiries to enhance customer experience.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed front desk operations and ensured smooth customer interactions.
- Directed phone inquiries to appropriate departments to ensure timely responses.
- Confirmed appointments to ensure customer attendance and service efficiency.
- Scheduled appointments and coordinated furniture delivery with logistics team.
- Updated and recorded customer or client information to maintain accounts.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted staff members with administrative tasks, including typing letters, filing documents, and scanning and copying documents.
- Maintained office equipment and reported issues to maintenance staff.
Customer Service Supervisor
Best Buy
Laurel, MD
05.2002 - 02.2010
- Supervised daily operations of customer service team to ensure efficient service delivery.
- Resolved customer complaints using effective communication strategies.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored phone calls to enhance service quality and deliver actionable feedback.
- Created daily, weekly, and monthly reports on customer service activities to identify trends and areas for improvement.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Evaluated employee job performance and motivated staff to improve productivity.
- Interviewed, hired and trained staff to meet company objectives.
Cash office /Manager
Kmart
Laurel, MD
09.1990 - 01.2002
- Handled cash transactions efficiently processes for efficient daily operations.
- Oversaw reconciliation of cash drawers and registers.
- Trained staff on cash office procedures and compliance standards.
- Coordinated banking activities and deposits with external vendors to ensure timely and accurate transactions.
- Developed and implemented procedures for efficient handling of cash payments.
- Prepared detailed reports summarizing account activity for management review, aiding in informed financial decision-making.
- Monitored daily cash flow, prepared bank deposits and balanced tills.
- Performed regular audits of cash drawers to ensure accuracy of funds.
- Supervised cash office staff and coordinated training programs for new employees.
- Performed cash audits regularly of cash registers to ensure accuracy of funds and promptly resolved discrepancies, maintaining financial integrity.
- Created monthly journal entries for accrual-based expenses and reconciled balance sheet accounts.
- Managed cash handling and reconciliation processes for daily store operations.
- Oversaw staff scheduling and training for cash office activities.
- Trained employees on cash register procedures and customer transactions.
- Developed efficient workflows for processing and depositing cash receipts.
- Maintained accurate records of daily transactions and deposits.
Education
High School Diploma -
High Point High School
Beltsville, MD05-1980
Skills
- Cash handling
- Payment processing
- Customer inquiries
- Transaction reporting
- Key inventory control
- Customer relationship management
- Reliability and punctuality
- Cash management
- Strong work ethic
- Parking ticket management
- Basic math proficiency
- Process transactions
- Till counting
- Bank deposits
- Cash register operation
- Reconciliation processes
- Banking coordination
- Financial reporting
- Team leadership
- Problem solving
- Banking relations
Timeline
Valet Cashier
Town Park
07.2015 - 03.2019
Customer Service Manager
Target
04.2012 - 09.2018
Receptionist
Furniture Depot
03.2008 - 01.2012
Customer Service Supervisor
Best Buy
05.2002 - 02.2010
Cash office /Manager
Kmart
09.1990 - 01.2002
High School Diploma -
High Point High School