Patricia Gwaltney
Noble,OK
Summary
Dedicated customer service representative with a proven track record in enhancing customer experiences and resolving issues effectively. Known for strong communication and problem-solving skills, consistently ensuring satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
U-HAUL MOVING AND STORAGE
Norman, Oklahoma
08.2025 - Current
- Assisted customers with reservations and equipment rentals at U-Haul locations.
- Provided information on rental procedures and pricing to enhance customer experience.
- Collaborated with team members to maintain a clean and organized workspace.
- Processed payments and completed rental agreements accurately at checkout.
storage housekeeper
Uhaul Moving And Storage
Midwest city, OK
01.2019 - 05.2019
- Maintained cleanliness of guest rooms and common areas daily.
- Followed safety protocols for handling cleaning chemicals and equipment.
- Reported maintenance issues to management for prompt resolution.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Returned rooms to occupant-ready status to satisfy future guests.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Transfer Driver
Uhaul Moving And Storage
Midwest city, OK
07.2015 - 01.2019
- Operated company vehicles to transport clients promptly and safely.
- Communicated effectively with dispatchers regarding route changes or delays.
- Maintained accurate records of trips, mileage, and fuel usage for reporting purposes.
- Followed all traffic laws and safety procedures while driving in various conditions.
emergency roadside assistance
Uhaul Moving And Storage
Phoenix, Arizona
02.2008 - 05.2009
- Provided roadside assistance to customers experiencing vehicle issues.
- Diagnosed problems and offered solutions for various vehicle types.
- Communicated effectively with customers to assess their needs.
- Documented service calls accurately in company systems.
csr
Uhaul Moving And Storage
Tulsa, Oklahoma
05.2000 - 01.2002
- Assisted customers with reservations and rental inquiries.
- Processed transactions efficiently at the service counter.
- Maintained cleanliness and organization of rental equipment area.
- Guided customers in selecting appropriate moving supplies and services.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Tulsa Memorial
Tulsa, OK05-1999
Skills
- Customer service
- Payment processing
- Complaint resolution
- Product knowledge
- Team collaboration
- Rental operations
- Schedule coordination
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Adaptability in service
- Multitasking and organization
- Empathy and patience
- Punctuality and reliability
- Adaptability and flexibility
Timeline
Customer Service Representative
U-HAUL MOVING AND STORAGE
08.2025 - Current
storage housekeeper
Uhaul Moving And Storage
01.2019 - 05.2019
Transfer Driver
Uhaul Moving And Storage
07.2015 - 01.2019
emergency roadside assistance
Uhaul Moving And Storage
02.2008 - 05.2009
csr
Uhaul Moving And Storage
05.2000 - 01.2002
High School Diploma -
Tulsa Memorial