Patricia Hackett
Palm Harbor,FL
Summary
Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for lead teacher.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Air Canada call center
Tampa, FL
09.2023 - 07.2024
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
Service Deli Clerk
Publix
Palm Harbor, FL
01.2021 - 01.2024
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Team leader and trainer for new hires
- Documented and entered special orders for event catering and party trays.
Restaurant Owner
Hacketts Causeway Cafe and creamery
Dunedin, FL
05.2017 - 12.2020
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Hired, trained and motivated staff to fill all restaurant openings.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
Substitute Teacher, K-12
Westlake Christian school
Palm Harbor, FL
08.2009 - 05.2017
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Engaged students in discussions to promote interest and drive learning.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
1st Grade Teacher Assistant
St. Paul s School
Clearwater, FL
08.2001 - 06.2004
- Monitored student behavior, providing positive reinforcement when appropriate.
- Facilitated small group instruction sessions focusing on specific topics or skills identified by the teacher.
- Gave individual attention to those who needed extra help understanding concepts or completing work assignments.
- Supported teachers in developing effective strategies for teaching new skills or reinforcing existing ones.
- Managed student portfolios, filing paperwork neatly according to established procedures.
- Encouraged creative thinking among students through interactive activities such as role-playing scenarios or problem solving exercises.
- Provided support to students during class activities, helping them stay on task and complete assignments.
Education
Associate of Science - History/art
The University of Tampa
Tampa, FL05.1999
Skills
- Instructional Strategies
- Positive Reinforcement
- Multi-Subject Instruction
- Lesson Plan Implementation
- Time Management
- Flexible Schedule
- Teamwork and Collaboration
- Customer Service
- Listening Skills
- Student Engagement
- Parent Communication
- Lesson Planning
- Verbal and written communication
- Classroom Management
- Results-focused
Timeline
Customer Service Representative
Air Canada call center
09.2023 - 07.2024
Service Deli Clerk
Publix
01.2021 - 01.2024
Restaurant Owner
Hacketts Causeway Cafe and creamery
05.2017 - 12.2020
Substitute Teacher, K-12
Westlake Christian school
08.2009 - 05.2017
1st Grade Teacher Assistant
St. Paul s School
08.2001 - 06.2004
Associate of Science - History/art
The University of Tampa
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