Patricia Hallworth
Lithia,FL
Summary
Highly accomplished and results-oriented sales professional with a proven track record of exceeding targets and driving revenue growth. Expertise in building rapport, identifying customer needs, and delivering persuasive sales presentations. Adept at negotiating contracts, managing key accounts, and maximizing customer lifetime value. Strong analytical skills in sales data evaluation to optimize performance. Committed to providing exceptional customer service and achieving outstanding outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Consultant
ClearChoice Dental Implant Centers
09.2021 - 01.2025
- Consistently exceeded sales targets by 30% each quarter, resulting in recognition as a top-performing sales consultant.
- Generated an average of $5,000,000 in annual collections, demonstrating exceptional sales and closing abilities.
- Played a key role in increasing office sales by $2,000,000 within the first year of employment.
- Developed and maintained a strong client base through effective relationship building and regular follow-up communication.
- Provided expert product knowledge to patients, addressing inquiries and recommending appropriate solutions based on their needs.
- Collaborated with cross-functional teams to develop customized sales strategies for key accounts, resulting in increased revenue.
- Created persuasive sales presentations and proposals that effectively communicated value propositions and closed deals.
- Negotiated pricing terms and contracts with patients, ensuring profitability while maintaining customer satisfaction.
- Utilized CRM software to track leads, manage customer interactions, and forecast future sales projections accurately.
- Participated in industry conferences and trade shows to network with potential patients and stay updated on market trends.
- Mentored junior sales team members, providing guidance on effective selling techniques and product education.
Office Manager / Sales Consultant
Innovative Dental Solutions
07.2020 - 08.2021
- Increased monthly office collections from $14,000 to $90,000 within the first six months, demonstrating strong financial management and sales skills.
- Maintained a consistent average monthly collection rate, ensuring financial stability and growth.
- Implemented new, more efficient processes and protocols that improved operational efficiency.
- Played a key role in hiring and managing staff, ensuring the right team was in place to achieve business objectives.
- Proactively addressed and resolved daily unforeseen circumstances, demonstrating problem-solving abilities.
Office Manager / Sales Consultant
Advanced Dental Arts
05.2019 - 05.2020
- Managed all aspects of office operations, ensuring a professional and efficient environment.
- Maintained a positive and collaborative work environment, fostering high morale among staff.
- Oversaw accounts receivable, insurance aging, and daily collections, ensuring accurate and timely financial management.
- Conducted thorough audits of patient ledgers, ensuring accurate adjustments, payment allocation, and procedure billing.
- Verified timely submission of insurance claims and entered all insurance checks, ensuring accurate and efficient billing processes.
- Collaborated with the owner on marketing initiatives, developing and executing strategies to benefit the company.
- Provided phone training to staff on handling patient inquiries, addressing price concerns, and converting calls into appointments.
- Assisted clinically when needed to maintain schedule efficiency and patient satisfaction.
- Encouraged patients to leave reviews, contributing to the organic growth and online visibility of the practice.
- Followed up with existing and new patients regarding pending treatment, ensuring continuity of care.
- Collaborated with the doctor to present comprehensive treatment plans and financial options to patients.
- Identified potential treatment opportunities within the hygiene department, maximizing patient care and revenue.
- Led morning huddles and conducted monthly staff meetings, fostering communication and team cohesion.
- Ensured patients scheduled follow-up appointments, promoting ongoing care and patient retention.
- Participated in the employee hiring and termination process, contributing to building a strong team.
Sales Consultant
Healthy Bodies Medical and Dental Center
01.2017 - 12.2019
- Instrumental in launching a new medical and dental practice, contributing to marketing strategies, employee training programs, and patient education initiatives.
- Played a key role in driving rapid revenue growth, exceeding $500,000 in the first eight months and nearly $900,000 in the second year. On track to surpass $1,000,000 in the third year, demonstrating a consistent upward trajectory.
- Effectively presented treatment plans and financial options to patients, securing their commitment to care. Improved patient retention by diligently following up on pending treatment and emphasizing the importance of completing care plans.
- Proactively managed the practice's online reputation by generating patient reviews, collecting testimonials, and creating a compelling before-and-after portfolio. Supported marketing efforts by training employees on effective phone communication to attract and convert potential patients.
- Ensured accurate and timely payment processing by diligently following up on claims and managing all accounts receivable.
- Successfully recruited and hired qualified employees who became valuable assets to the growing practice. Demonstrated strong problem-solving skills by effectively addressing and resolving unforeseen operational challenges.
Instructor (Part-Time)
Concorde Career Institute
01.2016 - 12.2018
- Provided comprehensive instruction in dental assisting procedures, including chairside assisting, infection control, and dental radiography.
- Fostered a dynamic and engaging learning environment to cultivate students' passion for dentistry and inspire their professional growth.
- Equipped students with essential life-saving skills through CPR instruction.
- Guided students in preparing for the Radiology Board Exam, enhancing their knowledge and skills to excel in their careers.
- Offered personalized counseling and support to students, addressing their individual needs and fostering their academic success.
- Mentored students on professional development, including resume writing, interview skills, and career planning.
- Cultivated a strong sense of community among students, encouraging collaboration and peer support.
- Stayed abreast of current trends and advancements in dental assisting to provide students with relevant and up-to-date knowledge.
- Aimed to instill in students a commitment to lifelong learning and professional excellence, empowering them to make meaningful contributions to the dental field.
Consultant
NuSmile Dental
01.2013 - 12.2017
- Skillfully qualified and nurtured warm internet leads, providing comprehensive information on availability, pricing, and treatment options to cultivate potential patient relationships. Maintained consistent and effective communication through various channels, including email, phone calls, and updates on promotional offers, to foster engagement and guide patients towards conversion.
- Prioritized a patient-centric approach by actively listening to patient needs and preferences to tailor recommendations and treatment plans. Collaborated closely with doctors to ensure patients received the best possible care while effectively communicating complex treatment plans and financial options in a clear and understandable manner.
- Demonstrated exceptional sales acumen by consistently exceeding monthly production goals of $125,000, contributing significantly to the practice's financial success. Fostered a high-performing team environment through effective leadership, conducting motivating morning meetings to review daily schedules and inspire the team to achieve the highest standards of patient care.
- Excelled in building rapport with patients and cultivating trust, establishing strong and lasting relationships. Delivered persuasive presentations that effectively communicated the value of treatment options, resulting in increased patient conversion rates.
Dental Practice Manager
Great Expressions Dental Centers
01.2009 - 12.2013
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Enhanced patient satisfaction by implementing efficient scheduling and appointment management systems.
- Developed a strong team culture, resulting in increased employee retention and reduced turnover within the dental practice.
- Experienced in training and mentoring staff on various aspects of dental assisting, phone etiquette, and sales techniques.
- Contributed to marketing initiatives, including developing strategies, generating online reviews, and creating patient testimonials.
- Demonstrated ability to effectively address and resolve unforeseen challenges and operational issues.
- Highly organized and efficient, with a proven ability to prioritize tasks and meet deadlines.
Co-Owner / Lead Sales
K&P Equipment
01.2004 - 12.2008
- Co-founded and managed a successful heavy equipment business, overseeing all aspects of operations, including sales, marketing, procurement, and customer relationship management.
- Drove significant revenue growth, achieving $1,000,000 in annual sales through strategic negotiation and effective closing techniques.
- Developed and maintained in-depth knowledge of heavy equipment availability, pricing, and market trends. Attended auctions and strategically sourced equipment to ensure competitive pricing and meet customer needs.
- Generated leads through cold calling and cultivated strong customer relationships through responsive communication and personalized service.
- Possessed a strong understanding of business principles, including financial management and risk assessment. Demonstrated effective decision-making to drive profitability and ensure long-term business success. Skills
Skills
- Sales & Revenue Growth
- Contract Negotiation
- Dental & Medical Sales Expertise
- Patient Consultations & Treatment Planning
- Attention to detail
- Policy and procedure implementation
- Customer retention abilities
- Objection handling
- Integrity and honesty
- Persuasive communication
- Issue resolution
- Closing techniques
- Collaborative team player
- Client rapport
- Customer relationship management (CRM)
- Engaging presentation style
- Consultative sales
- Business growth
- Lead generation
- Sales strategies
- Clear communication
- Prospect qualification
- Staff hiring
- Sales proposal creation
- Contract negotiation and closing tactics
- Team supervision
- Closing sales
- Contact follow-up
- Employee coaching and mentoring
- Competitor research
- Negotiation and conflict resolution
- Active listening
Accomplishments
- Ranked #1 in sales for the quarter and #2 for the year.
- Supervised team of 15 staff members.
Certification
- First Aid Certification
- Driver's License
- CPR/AED Certification
- OSHA Certified
Awards
50% Club, 08/01/24, Recognized for maintaining an average of 50% consultation closures over three months at ClearChoice Dental Implant Center. Earned the opportunity to provide a pro bono case to a patient of choice.
Personal Information
- Authorized To Work: U.S. for any employer
- Title: Sales Professional
50% Club Award
50% Club was awarded to me for averaging a 50% close rate over a 3 month period. This allowed me to also be able to award 1 patient of my choosing a pro bone case for a full mouth all on 4 treatment.
Languages
Portuguese
Native or Bilingual
Timeline
Sales Consultant
ClearChoice Dental Implant Centers
09.2021 - 01.2025
Office Manager / Sales Consultant
Innovative Dental Solutions
07.2020 - 08.2021
Office Manager / Sales Consultant
Advanced Dental Arts
05.2019 - 05.2020
Sales Consultant
Healthy Bodies Medical and Dental Center
01.2017 - 12.2019
Instructor (Part-Time)
Concorde Career Institute
01.2016 - 12.2018
Consultant
NuSmile Dental
01.2013 - 12.2017
Dental Practice Manager
Great Expressions Dental Centers
01.2009 - 12.2013
Co-Owner / Lead Sales
K&P Equipment
01.2004 - 12.2008
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