Erica Turner
Brooklyn,MD
Summary
Highly focused, goal-oriented individual with extensive experience in Treatment Coordinating. Excellent interpersonal communication and planning skills with accelerated ability to manage multiple projects simultaneously. Interested in securing a position in a professional environment that will help further a career in Office Management.
Overview
13
13
years of professional experience
Work History
Surgical Coordinator
ClearChoice Dental Implant Centers
2023.07 - Current
- Expertly managed planning, scheduling, and coordination of outpatient dental procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Updated patient records to accurately reflect upcoming surgeries and medical history.
- Educated patients on their procedures, including per-op and post operative dental care.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Developed, organized and maintained patient chart filing system to promote quick and efficient date retrieval for staff.
- Respond to all inquiries related to surgical procedure.
- Dispatch approximately 20 medication orders daily to pharmacy while awaiting doctors approval.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Treatment Plan Coordinator
ClearChoice Dental Implant Centers
2021.10 - 2023.07
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Spoke with patients about HIPAA policy to ensure that personal information will remain private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Assisted in scheduling dental arch surgeries and completing pre-qualification forms.
- Determined maximum level of anesthesia necessary and relayed to surgical assistants'.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Assisted with interviews and hiring process.
- Produced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Assistant Office Manager
Dentistry For Children
2021.02 - 2021.10
- Expertly managed planning, scheduling, and coordination of outpatient procedures of up to 50 patients a day
- Updated patient records to reflect upcoming surgeries and medical histories
- Educated patients on their upcoming procedures including pre-op and post-operative care
- Resolved scheduling conflicts to maintain high-quality patient services
- Developed, organized and maintained yearly patient chart filing system to promote quick data finding for staff
- Acted as main point of contact for patients and doctors by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to deliver excellent and direct individualized patient care
- Upheld confidentiality requirements and regulatory compliance guidelines
- Assists office manager with budget reconciliation, and achieving monthly/quarterly revenue goals; effectively manages account databases such as Clover and Salesforce.
Patient Intake Coordinator
Clear Choice Dental Implant Center
2016.10 - 2021.02
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported office staff and operational requirements with administrative tasks.
- Completed intake assessment forms and filed clients' charts.
- Enhanced office productivity by handling high volume of callers per day.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained accurate and up-to-date client records.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Logistics and Project Coordinator
Thompson Creek
2012.01 - 2016.10
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Recorded expenses and maintained accounting records
- Coordinated board and committee meetings, schedules, information preparation and distribution
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Education
High School Diploma -
Annapolis High School
Annapolis, MD05.2005
Skills
- Quality assurance & attention to detail
- Organizational & Coordination skills
- Documentation
- Multitasking ability
- Relationship/ rapport building
- Verbal and written communication
- Scheduling expertise
- Payment collection and processing proficiency
Timeline
Surgical Coordinator
ClearChoice Dental Implant Centers
2023.07 - Current
Treatment Plan Coordinator
ClearChoice Dental Implant Centers
2021.10 - 2023.07
Assistant Office Manager
Dentistry For Children
2021.02 - 2021.10
Patient Intake Coordinator
Clear Choice Dental Implant Center
2016.10 - 2021.02
Logistics and Project Coordinator
Thompson Creek
2012.01 - 2016.10
High School Diploma -
Annapolis High School
Similar Profiles
Larrisa HolmesLarrisa Holmes
General Manager at ClearChoice Dental Implant CentersGeneral Manager at ClearChoice Dental Implant Centers
RACHAEL SMITHRACHAEL SMITH
Regional Development Manager at ClearChoice Dental Implant CentersRegional Development Manager at ClearChoice Dental Implant Centers
Marisol GomezMarisol Gomez
Senior Staff Accountant at ClearChoice Dental Implant CentersSenior Staff Accountant at ClearChoice Dental Implant Centers