Erica Turner
Brooklyn,MD
Summary
Highly focused, goal-oriented individual with extensive experience in Treatment Coordinating. Excellent interpersonal communication and planning skills with accelerated ability to manage multiple projects simultaneously. Interested in securing a position in a professional environment that will help further a career in Office Management.
Overview
13
13
years of professional experience
Work History
Surgical Coordinator
ClearChoice Dental Implant Centers
07.2023 - Current
- Expertly managed planning, scheduling, and coordination of outpatient dental procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Updated patient records to accurately reflect upcoming surgeries and medical history.
- Educated patients on their procedures, including per-op and post operative dental care.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Developed, organized and maintained patient chart filing system to promote quick and efficient date retrieval for staff.
- Respond to all inquiries related to surgical procedure.
- Dispatch approximately 20 medication orders daily to pharmacy while awaiting doctors approval.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Treatment Plan Coordinator
ClearChoice Dental Implant Centers
10.2021 - 07.2023
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Spoke with patients about HIPAA policy to ensure that personal information will remain private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Assisted in scheduling dental arch surgeries and completing pre-qualification forms.
- Determined maximum level of anesthesia necessary and relayed to surgical assistants'.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Assisted with interviews and hiring process.
- Produced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Assistant Office Manager
Dentistry For Children
02.2021 - 10.2021
- Expertly managed planning, scheduling, and coordination of outpatient procedures of up to 50 patients a day
- Updated patient records to reflect upcoming surgeries and medical histories
- Educated patients on their upcoming procedures including pre-op and post-operative care
- Resolved scheduling conflicts to maintain high-quality patient services
- Developed, organized and maintained yearly patient chart filing system to promote quick data finding for staff
- Acted as main point of contact for patients and doctors by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to deliver excellent and direct individualized patient care
- Upheld confidentiality requirements and regulatory compliance guidelines
- Assists office manager with budget reconciliation, and achieving monthly/quarterly revenue goals; effectively manages account databases such as Clover and Salesforce.
Patient Intake Coordinator
Clear Choice Dental Implant Center
10.2016 - 02.2021
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported office staff and operational requirements with administrative tasks.
- Completed intake assessment forms and filed clients' charts.
- Enhanced office productivity by handling high volume of callers per day.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained accurate and up-to-date client records.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Logistics and Project Coordinator
Thompson Creek
01.2012 - 10.2016
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Recorded expenses and maintained accounting records
- Coordinated board and committee meetings, schedules, information preparation and distribution
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Education
High School Diploma -
Annapolis High School
Annapolis, MD05.2005
Skills
- Quality assurance & attention to detail
- Organizational & Coordination skills
- Documentation
- Multitasking ability
- Relationship/ rapport building
- Verbal and written communication
- Scheduling expertise
- Payment collection and processing proficiency
Timeline
Surgical Coordinator
ClearChoice Dental Implant Centers
07.2023 - Current
Treatment Plan Coordinator
ClearChoice Dental Implant Centers
10.2021 - 07.2023
Assistant Office Manager
Dentistry For Children
02.2021 - 10.2021
Patient Intake Coordinator
Clear Choice Dental Implant Center
10.2016 - 02.2021
Logistics and Project Coordinator
Thompson Creek
01.2012 - 10.2016
High School Diploma -
Annapolis High School
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