PATRICIA HAMILTON
Lubbock
Summary
Team-minded Coordinator with multiple years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording data. Tech-savvy and hardworking professional knowledgeable in office management and funding procedures.
Overview
15
15
years of professional experience
Work History
Financial Screener
Community Health Center Of Lubbock
Lubbock, Texas
07.2024 - Current
- Evaluated client eligibility for various programs, ensuring compliance with regulatory guidelines.
- Conducted thorough assessments of applications to determine program qualifications accurately.
- Developed and maintained detailed documentation for case management processes.
- Provided training and mentorship to junior staff on eligibility policies and procedures.
- Implemented process improvements that enhanced accuracy in application reviews.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Main Clinical Supervisor
Community Health Center Of Lubbock
09.2023 - 07.2024
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees and implemented training on clinical duties as well as training related to the funding sources used by our organization.
- Completed daily quality assurance duties to provide feedback for improvements.
MPE Coordinator
Community Health Center Of Lubbock
08.2022 - 09.2023
- Served as a key contributor in the planning and rollout of the My Patient Express program, improving patient access through streamlined scheduling and registration processes.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Provided positive conflict resolution with both patient and fellow co-worker disputes.
- Displayed strong telephone etiquette as well as superior knowledge in all clinical duties.
Financial Screener/Team Leader
Community Health Center Of Lubbock
Lubbock, Texas
03.2012 - 08.2022
- Established strong and positive working relationships within organization to contribute to team success.
- Held financial conversations with clients to determine needs and provide appropriate solutions.
- Demonstrated expertise in funding knowledge to identify and recommend appropriate programs and services to patients.
- Engaged in ongoing training and education to acquire knowledge of financial assistance both state and federal to meet changing economic conditions.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with patients and visitors.
- Utilized assistive software, reporting tools and any available resource to educate clients on financial assistance for their clinic wide needs.
- Interviewed clients to determine income in order to develop successful assistance based on customer's needs.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid available to our patients.
- Assisted with completion of documentation such as state in-house grant applications as well as state funded applications and or found the answers to questions and delivered key information.
- Provided one-on-one counseling to patients multiple program options and requirements.
Financial Screener
Community Health Center Of Lubbock
Lubbock, Texas
05.2011 - 03.2012
- Established strong and positive working relationships within organization to contribute to team success.
- Held financial conversations with clients to determine needs and provide appropriate solutions.
- Demonstrated expertise in funding knowledge to identify and recommend appropriate programs and services to patients.
- Engaged in ongoing training and education to acquire knowledge of financial assistance both state and federal to meet changing economic conditions.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with patients and visitors.
- Utilized assistive software, reporting tools and any available resource to educate clients on financial assistance for their clinic wide needs.
- Interviewed clients to determine income in order to develop successful assistance based on customer's needs.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid available to our patients.
- Assisted with completion of documentation such as state in-house grant applications as well as state funded applications and or found the answers to questions and delivered key information.
- Provided one-on-one counseling to patients multiple program options and requirements.
Education
No Degree - Human Services
Wayland Baptist University
Lubbock, TXSkills
- Scheduling and calendar management
- File and data retrieval systems
- Project assistance
- Data entry
- Good work ethic
- Communication
- Reliable & trustworthy
- Data management
- Friendly, positive attitude
- Working knowledge of Epic Hyperspace (HCN platform) for clinical charting and patient record management
Languages
Spanish: Professional
Timeline
Financial Screener
Community Health Center Of Lubbock
07.2024 - Current
Main Clinical Supervisor
Community Health Center Of Lubbock
09.2023 - 07.2024
MPE Coordinator
Community Health Center Of Lubbock
08.2022 - 09.2023
Financial Screener/Team Leader
Community Health Center Of Lubbock
03.2012 - 08.2022
Financial Screener
Community Health Center Of Lubbock
05.2011 - 03.2012
No Degree - Human Services
Wayland Baptist University