Patricia Haney
Moraine,OH
Summary
Achieved significant efficiency and cost savings through optimized route planning at US Census Bureau, demonstrating a goal-oriented mindset and exceptional customer relations. Enhanced team productivity by training new members and fostering client trust, contributing to continuous business growth. Skilled in effective negotiation and route coordination, consistently ensuring high accuracy and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Field Representative
US Census Bureau
Dayton, OH
02.2007 - Current
- Completed surveys, on time and with high accuracy.
- Established rapport with respondents fostering trust
- Identifying and addressing concerns of reluctant respondents.
- Worked with teams to convert refusals.
- Optimized route planning to minimize travel time and costs while maximizing home visits, resulting in greater efficiency.
- Improved territory coverage by strategically planning and efficiently executing daily tasks.
- Provided valuable feedback on overcoming issues that occur in the field, contributing to continuous improvement efforts within the organization.
- Upheld confidentiality and privacy laws due to respondents
- Presented professional image consistent with agency's values.
- Gained respondent's trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in Census database.
Education
Bachelor Of Arts - Urban Affairs
Wright State University
Dayton, OHSkills
- Goal-oriented minds
- Route coordination
Timeline
Field Representative
US Census Bureau
02.2007 - Current
Bachelor Of Arts - Urban Affairs
Wright State University