Patricia Hardaway
Account Receivables Specialist
Nashville,TN
Summary
Competent Accounts Receivable Specialist bringing many years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Excellent knowledge of payment processing and claims procedures with strong communication skills utilized in resolving customer issues. Skilled in accurately preparing weekly and monthly reports within tight deadlines. Knowledgeable about preparing invoices, and processing payments . Team-oriented, dependable and performance-driven.
Overview
27
27
years of professional experience
Work History
Senior Coordinator Accounts Receivables Specialist
Cardinal Health/Metro Medical
Nashville, TN
05.2009 - Current
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Monitored, verified and approved invoices and reviewed balances using IBS software .
- Applied more than 500 payments per week.
- Researched and resolved customer claims related to shortages, and discount violations.
- Prepared and mailed invoices to customers, processed payments ,and documented account updates.
- Processed customer statements monthly.
Senior Teller
Bank Of America
Nashville, TN
05.2005 - 05.2009
- Answered phone and email inquiries on banking products.
- Assisted estimated around 300-400 customers each week ,and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Senior Tellers.
- Maintained, organized ,and stocked teller window areas.
- Processed various monetary transactions for bank and non-bank customers.
Assistant Manager
Mrs. Winners
Memphis, TN
03.1999 - 05.2005
- Completed inventory counts to verify stock levels, address discrepancies , and managed daily deposits.
- Supervised team of 20 employees and provided feedback on performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Interviewed and hired prospective candidates for employment.
- Provided employees options for additional training opportunities.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
BBA - Psychology/Business Admin
Middle Tennessee State University
Murfreesboro, TN05.2022
Associate of Applied Science - Business Information Systems
Remington College - Tenneessee
Memphis,TN03.2005
Skills
- Cash application
- Account Reconciliation
- Research and due diligence
- Team Bonding
- Month-end closing procedures
- Strong client relations skills
- Accurate payment posting
- Customer service
- Process improvements
- Payment processing
- Statement preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Coordinator Accounts Receivables Specialist
Cardinal Health/Metro Medical
05.2009 - Current
Senior Teller
Bank Of America
05.2005 - 05.2009
Assistant Manager
Mrs. Winners
03.1999 - 05.2005
BBA - Psychology/Business Admin
Middle Tennessee State University
Associate of Applied Science - Business Information Systems
Remington College - Tenneessee
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