Patricia Hazen
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
41
41
years of professional experience
Work History
WR Afterhours Supervisor
Saint Francis Ministries
Wichita, KS
07.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Kept clients engaged in social networks and communities for personal health and growth.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted community integration by providing extensive physical, emotional and social support.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Coached employees through day-to-day work and complex problems.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Provided supervision of up to 14 staff.
Afterhours on Call / FSW
Saint Francis Ministries
Wichita, KS
03.2018 - 07.2018
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Supported daily hygiene needs of clients.
- Laundered items and provided instruction on daily living skills.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Crisis Case Manager / Specialist III
Comcare
Wichita, KS
03.2014 - 08.2018
- Developed and implemented Case Plans to meet mental health needs to promote mental well being.
- Worked with children, families and community agencies to reduce barriers and provide collaborative services.
- De-escalated clients and taught skills to promote mental well being.
- School liaison for client mental health needs within Sedgwick County.
- Community Partner housed at Saint Francis Community Services.
- Team Lead for Girls Groups and Independent Living Groups.
- Conducted community workshops to promote different programs and educate public on available services.
- Worked with Managers and Supervisors to coordinate team development activities and trainings.
- Developed and implemented variety of innovative strategies to promote client self-sufficiency.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Referred families to shelters, legal resources and educational programs.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Store Co-Manager
Wal-Mart
Derby, KS
03.2011 - 03.2014
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Performed store walk throughs to identify and proactively resolve issues negatively impacting operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Hired, trained and evaluated personnel for store.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached assistant managers and department managers on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies for store with weekly sales of 1 to 1.5 million dollars.
- Analyzed and interpreted store trends to facilitate planning and forecasting.
- Provided direct supervision of 8 store assistant managers and overall supervision of 258 staff.
- Responsible for employee evaluations, disciplinary actions and training development to achieve organizational goals.
Professional Development Coordinator
Child Start Inc.
Wichita , KS
08.2009 - 06.2011
- Designed, implemented and managed successful training programs to meet program and Early Head Start and Head Start school needs.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Collaborated with community partners to implement successful teacher credentialing and licensing for agency and community partner classrooms.
- Served on Wichita State University, Emporia State, Butler County Community College and Cowley County Community College advisory boards in Early Childhood, Teaching and Social Work departments to develop grant programs to create pipeline of employees to address future community needs.
- Wrote Head Start grants for Harper County and Butler County.
- Implemented recruiting, hiring and employee development processes for Early Head Start and Head Start programs for agency and child care centers across 11 counties.
- Managed employee development of managers, supervisors and teaching staff.
- Responsible for state and federal budgets.
- Team lead for federal and state audits.
- Provided supervision of 18 managers and 2 line staff.
- Responsible for employee evaluations, disciplinary actions and training development to meet state and federal program standards.
CACFP Manager
Child Start, Inc.
Wichita , KS
05.2006 - 08.2009
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Directed and trained staff and managed child and adult food program for licensed child care providers and child care centers across 11 counties in state of Kansas.
- Implemented training programs for community and staff to increase knowledge of nutritional needs for children and families.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Established and administered annual state and federal budgets with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Provided supervision of 2 supervisors and 9 line staff.
- Responsible for employee evaluations, disciplinary actions and training development to meet FAA standards.
HR Business Partner
Westar Energy
Wichita, KS
06.2001 - 05.2006
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Managed full cycle of recruiting, hiring and onboarding new employees.
- Collaborated with leadership to assess and improve policies across board.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Liaised between multiple business divisions to improve communications.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Coordinated ongoing technical training and personal development classes for staff members.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Directed onboarding and training for over 5800 new employees each year, keeping company operations smooth and production efficient with skilled candidates.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams to meet FERC and NERC standards.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
Senior Computer Systems Engineer
Raytheon Aircraft
Wichita, KS
02.1997 - 02.2002
- Developed Help Desk to support end users in United Kingdom and United States.
- Responsible for team development and staff retention.
- Responsible for developing and implementing practices to track, monitor and improve employee performance while reducing production lag time due to software and computer outages.
- Responsible for developing documentation training materials to support day to day operations.
- Responsible for maintaining department budget.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Communicated status updates to affected parties when issues arose.
- Provided supervision of 3 supervisors and 18 staff.
- Responsible for employee evaluations, disciplinary actions and training development to meet FAA standards.
Customer Support Analyst
Lodgistix Inc.
Wichita, KS
12.1995 - 02.1997
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs to support hotels world-wide with audit procedures.
- Worked within task management system to receive, manage and close support requests.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Troubleshot problems with software, hardware and networking for users.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
Assistant Store Manager
Wal-Mart
Wichita, KS
04.1992 - 12.1995
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Provided direct supervision of 7 store department managers and overall supervision of 58 staff.
- Responsible for employee evaluations, disciplinary actions and training development to achieve organizational goals.
Senior Customer Service Manager
Dillon's
Wichita, KS
10.1989 - 03.1993
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Organized customer information and account data for business planning and customer service purposes.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Effectively supervised staff of 13 by implementing company policies, protocols, work rules and disciplinary action.
A/R Manager
Payless Cashways
Lenexa, KS
08.1988 - 10.1989
- Accomplished multiple tasks within established timeframes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained business, vendor and customer accounts.
- Provided direct supervision of 3 line staff.
- Responsible for employee evaluations, disciplinary actions and training development to achieve organizational goals.
Department Manager
Payless Cashways Inc.
Cedar Rapids , IA
02.1983 - 08.1988
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed and interpreted store trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Provided direct supervision of 6 line staff
- Responsible for employee evaluations, disciplinary actions and training development to achieve organizational goals.
Education
Bachelor of Science - Organizational Management Leadership
Friends University
Wichita, KS05.1998
Skills
- Problem Solving
- Performance Assessment
- Service Optimization
- Standards Compliance
- Decision Making
- Team Coordination
- Microsoft Office
- Process Monitoring
- Data Analysis
- Customer Relations
- Employee Training and Development
- Crisis Resolution
Timeline
WR Afterhours Supervisor
Saint Francis Ministries
07.2018 - Current
Afterhours on Call / FSW
Saint Francis Ministries
03.2018 - 07.2018
Crisis Case Manager / Specialist III
Comcare
03.2014 - 08.2018
Store Co-Manager
Wal-Mart
03.2011 - 03.2014
Professional Development Coordinator
Child Start Inc.
08.2009 - 06.2011
CACFP Manager
Child Start, Inc.
05.2006 - 08.2009
HR Business Partner
Westar Energy
06.2001 - 05.2006
Senior Computer Systems Engineer
Raytheon Aircraft
02.1997 - 02.2002
Customer Support Analyst
Lodgistix Inc.
12.1995 - 02.1997
Assistant Store Manager
Wal-Mart
04.1992 - 12.1995
Senior Customer Service Manager
Dillon's
10.1989 - 03.1993
A/R Manager
Payless Cashways
08.1988 - 10.1989
Department Manager
Payless Cashways Inc.
02.1983 - 08.1988
Bachelor of Science - Organizational Management Leadership
Friends University