Patricia H. Demers
Lebanon,NH
Overview
23
23
years of professional experience
Work History
Office Manager
Miracle Ear
West Lebanon, NH
09.2021 - Current
- Hire to manage all aspect of the West Lebanon & Claremont office.
- After being with the company for approximately eight months, setting up and opening the Littleton office.
- After the Littleton office became established, approximately 16 months later, turning it over to another consultant and office manager.
- Currently getting a new office in New London set up and open.
- Working with maintenance dept. to have office set up with such things as furniture, telephones, computers, computer software/network needed as well as all office maintenance.
- Patient care including scheduling, adding patients to system.
- Insurance – Checking benefits, processing claims making sure that claims are paid.
- Processing orders, receiving orders, putting together delivery packets, including making folders and scheduling all appointments.
- Accounts receivable to include down payments, balance of new sales, repairs and accessories.
- Insurance – Loss and damage, extended warranty.
- Processing Foundation applications. Miracle Ear donates hearing aids, consultant and I donate out time taking care of patient.
- Ordering all office supplies.
- Inventory control.
- Balancing weekly and yearly finances.
Operations Manager
Imagene Technology
Lebanon, NH
02.2018 - 09.2021
- I was hired without a clear job description. This position became operations manager. I took on all day to day responsibilities.
- Accounts payable/Receivable.
- Payroll and taxes.
- Overseeing production to include scheduling and custom nozzles and nozzle holders, ordering parts for production.
- Customer care and sales to include quotes and shipping schedules as well as certification of machines.
- Manage all shipping and documentation domestic and overseas.
- Office management consisting of overseeing employees, office needs, etc. and ordering equipment etc. needed.
- Maintain website and email.
- Imagene is one of few companies worldwide to produce machines both tabletop and reel to reel that produce test strips such as pregnancy, COVID, drug etc. All of machines are custom.
Production Tech
Fuji Film Dimatix
Lebanon, NH
02.2017 - 08.2018
- Initially hire as production technician. Quickly learned to build several types of print heads as well as inspected and tested all parts made.
- I also built cables used with print heads. additional duties.
- Soldering 256 microscopic leads to each head.
- Inspecting all parts of print head.
- Test all parts of print head and reworking any failures.
- Made production video showing efficiency and quality in production.
Head Cashier/Customer Service/Flooring Specialist
Home Depot
West Lebanon, NH
03.2009 - 04.2017
- First hired into the flooring and décor department where I consistently had sales orders above department standards.
- Transferred to the front end as head cashier supervising cashier members and providing assistant to customers needs.
- Took on responsibilities in the customer service area in addition to head cashier duties.
- Worked with customers and contractors putting together designs, quotes following through to job completion.
- Supervise cashiers and train new front end members.
- Provide customer care working directly with customers to resolve their purchase and order issues.
Graphics & Literature
Thermal Dynamics
West Lebanon, NH
10.2007 - 12.2009
- Hired as a contractor to primarily work with the China based documentation team.
- First worked with the NH based team to help develop documentation procedures before traveling to Ningbo China to train the team there in these new procedures.
- Lived and worked in Ningbo China for eight months working with the team.
- Upon returning to NH continued working as coordinator between engineering group in NH and documentation team in China.
- Create and revise technical manuals for plasma cutting equipment.
- Develop sales literature and technical brochures for worldwide distribution.
- Traveled to Ningbo China to train and coordinate graphics and literature department software and procedures.
- Liaison for China upon return to New Hampshire.
Technical Needs
Lebanon, NH
10.2006 - 10.2007
Irving Oil Co.
Lebanon, NH
08.2007 - 10.2007
- Bi-Annual inventory of all area van’s and warehouses. This includes entering all parts, balancing with running inventory report, and putting together reports in package to be reviewed by auditor.
- Posting work orders, parts and installations.
Support Clerk
Business Services - VA Medical Center
White River Jct., VT
07.2007 - 08.2007
- Support Clerk in Medical Care Cost Recovery (MCCR). This includes accurately preparing and processing patient’s bills.
Administration
D.H.M.C., Department of Psychiatry
Lebanon, NH
10.2006 - 06.2007
- Assistant to the director of the residency training program in the department of psychiatry.
- Managed events and appointments, including patients, residents, faculty and visitors.
- Managed weekly presentations, including guest speakers, monthly calendar reservations and expenses.
- Credential verifications for director on incoming residents.
- Managed Continued Educational credits and certificates.
- Over saw the 2007 department of psychiatry graduation, including diplomas, the design and printing of invitations and event programs.
Operations Manager
Rubin Communications Group
Virginia Beach, VA
06.2003 - 08.2006
- Earned fast tract promotion to operations manager.
- Worked with employees to develop effective procedures to increase efficiency and company’s profit margin.
- Account management, as well as assisting in other accounts, event planning and website and email accounts.
- Event planning and research for all sectors of proposals and contracts to maximize client satisfaction and company profit.
- Process and maintain all A/R and A/P, including contract renewals and monthly retainers.
- Setup and maintain all domain names, website and email hosting for clients and with company.
- Design and produce collateral material for assigned accounts and assist with other accounts.
- Maintained and updated all office equipment including computers, networking and software.
- Managed the company relocation including remodeling and connections of new office.
- A well recognized and highly respected public relations and advertising firm.
Timeline
Office Manager
Miracle Ear
09.2021 - Current
Operations Manager
Imagene Technology
02.2018 - 09.2021
Production Tech
Fuji Film Dimatix
02.2017 - 08.2018
Head Cashier/Customer Service/Flooring Specialist
Home Depot
03.2009 - 04.2017
Graphics & Literature
Thermal Dynamics
10.2007 - 12.2009
Irving Oil Co.
08.2007 - 10.2007
Support Clerk
Business Services - VA Medical Center
07.2007 - 08.2007
Technical Needs
10.2006 - 10.2007
Administration
D.H.M.C., Department of Psychiatry
10.2006 - 06.2007
Operations Manager
Rubin Communications Group
06.2003 - 08.2006