Open To Work
PATRICIA M HENRIQUEZ FUENTES
Red Oak,USA
Work Preference
Summary
Results-oriented Customer Service Leader with expertise in complaint resolution, staff training, and operational efficiency. Drove business success by addressing complex customer needs and enhancing system efficiencies within warehouse operations. Managed inventory counts, maintained accurate records, and coordinated goods distribution while adhering to safety protocols and improving order fulfillment processes.
Overview
9
9
years of professional experience
Work History
Leadership and CSR CLEK
DSV Logistics
Lancaster, USA
01.2024 - Current
Life Insurance Advisor
Globe Life Insurance
Dallas, USA
03.2022 - Current
- Developed and implemented targeted sales strategies that drove growth in life insurance policy sales.
- Created personalized insurance plans tailored to specific client needs and financial goals.
- Conducted thorough assessments of client financial situations and goals.
- Developed and implemented sales strategies to increase life insurance policies.
- Maintained detailed client records, ensuring accurate tracking of contact information, policy details, and payment history for effective client management.
Assistant Manager
Dolex Dollar Express Inc
Dallas, USA
04.2017 - 11.2022
- Resolved customer complaints through effective communication and targeted problem-solving, improving customer satisfaction scores.
- Collaborated with departments to develop solutions for complex customer needs, strengthening cross-functional teamwork and improving service delivery.
- Delivered timely customer service, addressing inquiries and ensuring prompt resolutions that enhanced customer experience.
- Handled customer inquiries via email with professionalism and clarity, ensuring effective communication.
- Processed orders and coordinated shipments using company software systems, optimizing operational workflow.
- Trained and mentored new employees on operational procedures and customer service, enhancing team competency.
- Coordinated staff schedules to ensure optimal service levels and operational efficiency.
- Processed orders and coordinated shipments using company software systems to streamline operations.
- Oversaw inventory management and maintained accurate stock level records to support service delivery.
Education
High School Diploma -
El Salvador, El SalvadorSkills
- Logistics Management
- Supply Chain Coordination
- Data Analysis
- Excel proficiency
- Microsoft Office
- PowerPoint
- Order processing
- Inventory
- Process Improvement
- Quality assurance controls
- Operational coordination
- Employee training
- Relationship management
- Problem solving
- Effective communication
- Communication skills
- Microsoft outlook
Languages
- English, Full Professional
- Spanish, Native/Bilingual
Timeline
Leadership and CSR CLEK
DSV Logistics
01.2024 - Current
Life Insurance Advisor
Globe Life Insurance
03.2022 - Current
Assistant Manager
Dolex Dollar Express Inc
04.2017 - 11.2022