Patricia Hensley
Oviedo,FL
Summary
Organized and dependable candidate with leadership and mentoring experience successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Nursing Operations Manager
Avant Healthcare Professionals
08.2020 - 10.2023
- Maintained clear, effective communication between departments and with clients and nurses on assignment
- Utilized Microsoft Teams and other virtual platforms for appointments and meetings
- Took action to resolve client concerns
- Demonstrated and maintained a high standard of confidentiality
- Facilitated interdepartmental problem-solving in complex situations
- Managed activities of Clinical Nurse Managers, coordinating safe and appropriate care between departments
- Promoted teamwork, mutual respect, and effective communication
- Promoted mission, vision, and values of the organization
- Maintained a professional demeanor and served as a role model for staff
- Assisted the director of Clinical Operations with ongoing performance improvement
- Supported accreditation, compliance, and regulatory activities within the organization
Assistant Director of Nursing / Manager
Johnston Willis Medical Center
06.2019 - 03.2020
- Participated in management team meetings to discuss patient status, census changes, and unit complaints or concerns.
- Performed rounds to observe care and interview staff, patients, and families.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Worked closely with administration to develop and implement best practices to improve patient outcomes
Administrative Nurse Manager
Advent Health
07.2008 - 04.2019
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care within OB department over 29 years
- Administrative Nurse Manager in Maternal Infant Unit and Perinatal High-Risk Unit
- Cared for patients with complications of pregnancy that required inpatient admission such as diabetes, hypertension and intrauterine fetal demise
- Collaborated with physicians, case managers, and other ancillary departments to ensure quality patient care and outcomes
Education
Master of Science - Leadership And Management
UNIVERSITY OF CENTRAL FLORIDA
Orlando05.2012
Bachelor of Science - Nursing
VIRGINIA COMMONWEALTH UNIVERSITY / MEDICAL COLLEGE
Richmond05.1981
Skills
- Leadership skills
- Mentor and coach
- Builds trusting relationships in person and with virtual platforms
- Excellent communication skills
- Detailed oriented
- Hard worker
- Proficient at time management and prioritization
- Adaptable and able to work independently or with team members
Accomplishments
Supervised team of over 100 staff members while at the bedside.
Certification
- Registered Nurse FL Compact License 2173512
- RNC-EFM
- AWHONN
Responsibilities
- Developed and maintained effective relationships through effective and timely communication with facility managers and nurses on assignment.
- Maintained clear, effective communication between departments.
- Took action to proactively and resolve client concerns and issues.
- Demonstrated and maintained high standard of confidentiality.
- Provided direct and indirect supervision for nursing personnel.
- Facilitated interdepartmental problem solving in complex situations.
- Promoted team work, mutual respect and effective communication.
- Promoted mission, vision and values of organization.
- Maintained professional demeanor and served as role model for staff.
- Assisted with ongoing performance improvement.
- Utilized progressive performance improvement process to address performance deficiencies.
Timeline
Nursing Operations Manager
Avant Healthcare Professionals
08.2020 - 10.2023
Assistant Director of Nursing / Manager
Johnston Willis Medical Center
06.2019 - 03.2020
Administrative Nurse Manager
Advent Health
07.2008 - 04.2019
Master of Science - Leadership And Management
UNIVERSITY OF CENTRAL FLORIDA
Bachelor of Science - Nursing
VIRGINIA COMMONWEALTH UNIVERSITY / MEDICAL COLLEGE
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