Patricia Hinton
Jacksonville,FL
Summary
I am a dynamic professional with a proven track record at Outlier, specializing in AI training and user engagement. Leveraging critical thinking and analytical skills, I developed data-driven strategies that significantly enhanced conversation accuracy and user satisfaction.
Overview
8
8
years of professional experience
Work History
AI Chat Bot Trainer
Outlier
Remote
05.2022 - Current
- Developed training modules for AI chatbots to enhance user interaction and experience.
- Analyzed user feedback to refine chatbot responses and improve conversation accuracy.
- Conducted regular assessments of chatbot performance to identify areas for improvement and optimization.
- Implemented data-driven strategies to increase chatbot engagement and user satisfaction rates.
- Spearheaded initiatives that streamlined the training process, reducing onboarding time for new bots.
Brand Communications Specialist
Tech Data
Remote
06.2018 - 12.2021
- Developed and executed targeted brand communication strategies to enhance product visibility.
- Collaborated with cross-functional teams to align messaging and branding initiatives across platforms.
- Managed social media campaigns to drive engagement and build community around brand values.
- Coordinated events and promotional activities to elevate brand presence in key markets.
- Mentored junior team members on best practices in brand communications and campaign execution.
Education
Bachelor of Arts - Mass Communication
Florida State University
Florida06-2013
Skills
- Attention to detail
- Critical thinking
- Creative thinking
- Verbal and written communication
- Article writing
- Research writing
- Content creation
Timeline
AI Chat Bot Trainer
Outlier
05.2022 - Current
Brand Communications Specialist
Tech Data
06.2018 - 12.2021
Bachelor of Arts - Mass Communication
Florida State University