Patricia Hodges
Pasadena,MD
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
39
39
years of professional experience
Work History
Client Service
Transworld Systems Inc.
Pasadena , MD
02.1986 - 02.2025
- Identified client-specific needs and maintained expert-level knowledge of account intricacies.
- Investigated opportunities for process improvements to streamline operations, reduce costs and increase client satisfaction.
- Developed strategies to increase customer retention and loyalty through effective communication and problem resolution techniques.
- Conducted regular meetings with clients to review progress on projects and discuss any issues or concerns they may have.
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays.
- Created detailed reports for clients regarding their account activity, including revenue, usage.
- Coached, developed and motivated team to achieve revenue goals.
- Collaborated with the IT team in the development of onboarding new clients and processes.
- Documented and optimized workflows to create automated processes and artificial intelligence setup.
- Well-versed in working with multiple healthcare client systems—Sorain, Invision, Meditech—and recently completed Epic training.
Education
High School Diploma -
Southern High School
Baltimore, MD05-1985
Skills
- Active listening
- Organizational skills
- Multitasking Abilities
- Task prioritization
- Customer service
- Decision-making
- Troubleshooting
- Calm under pressure
- Research
- Leadership
Accomplishments
Within my 39 years of employment, I excelled quickly with several advancements and was promoted to to Client Service Manager within 5 years. During my employment I built high level client relationships with our top clients and took pride achieving and meeting the clients expectations.
Timeline
Client Service
Transworld Systems Inc.
02.1986 - 02.2025
High School Diploma -
Southern High School
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