Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Hubbard

Danville,NH

Summary

Dynamic leader with proven results in enhancing customer satisfaction and team performance at Walgreens. Skilled in conflict resolution and cash handling, demonstrating a strong customer service focus and decision-making capabilities. Excelled in training employees, boosting shift productivity without compromising service quality.

Overview

7
7
years of professional experience

Work History

Shift Lead

Walgreens
09.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Ice Cream Server

Cravings
11.2019 - 03.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Provided support to fellow team members when needed, creating a cohesive work environment.

Cashier

Market Basket
07.2019 - 10.2019

Sandwich Artist

SUBWAY®Restaurants
01.2017 - 07.2019
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Restocked and rotated stock in display case to mitigate stock loss.

Education

High School Diploma -

Wakefield Memorial High School
Wakefield, MA
05.2019

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Conflict Resolution
  • Staff Motivation
  • Positive Attitude
  • Cash Handling

Timeline

Shift Lead

Walgreens
09.2021 - Current

Ice Cream Server

Cravings
11.2019 - 03.2021

Cashier

Market Basket
07.2019 - 10.2019

Sandwich Artist

SUBWAY®Restaurants
01.2017 - 07.2019

High School Diploma -

Wakefield Memorial High School

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Patricia Hubbard